Repair Services Associate, II

Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.

Evening shift:  Monday - Friday    3:45-12:15am

• Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
• Creates work instructions, check sheets, or other process documentation.
• Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for
assignments according to productivity and qualify standards.
• Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
• Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
• Trains associates in basic work assignments and shares information with the team in regards to new learnings.
• Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
• May perform activities to calibrate tools and maintain equipment.
• May obtain certification as an emergency responder.
• May obtain training in other areas of safety (i.e. fire extinguisher use).

Required Qualifications:

• 1+ years work experience in assembly or electronic repair
• Personal Protective Equipment (PPE)-safety glasses, steel-toed boots, gloves, etc.

Preferred Qualifications:

• Ability to be a team player!
• Able to enter data into computer programs
• Basic soldering and electronic troubleshooting
• Good communication and interpersonal skills.
• Able to follow and understand work instructions.
• Work with common hand tools.

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected].

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition – our front-line workers have an average 7-year tenure!  

• Healthcare, Dental & Vision, Tuition Reimbursement
• 401k with Company Match
• Quarterly Cash Incentive Opportunity
• 20 Days Starting PTO
• 2 Floating Holidays and Paid Volunteer Time Off

To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary: USD 18.50 Hourly

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.