Repair Shop Administrator

SUMMARY

The Repair Administrator position holds a vital role in coordinating the flow of instrument repairs between customers and our Repair Technicians. This full time position will assist West Music in our mission of “Encouraging people of all ages and abilities to: Play now. Play for life.” by providing administrative support to Coralville instrument repair teams.

Essential Duties and Responsibilities include but are not limited to the following:

• Provides Administrative support to the Des Moines repair team, including but not limited to, data entry, preparing merchandise, invoices, and communicating with schools and customers.
• Correctly completes all paperwork necessary for repairs, and any other records required by the Repair departments.
• Will directly communicate with customers (including school districts/band directors) via phone, email and written correspondence to:
• Provide estimates for repair work and obtain approvals and payments for the work;
• Will process payments or generate invoices for completed work
• Coordinating instrument pick up after repairs are completed, and
• Respond to questions regarding instruments in the repair shop
• Process all invoices for repaired instruments
• Will provide backup coverage for the Receptionist as needed.
• May assist with projects from other departments as time allows.

Required Education, Experience & Qualifications:

• Prior office, administrative, or customer work desired.

Key Competencies:

• Service focused – uses effective listening skills, strong interpersonal and communication skills, strives to deliver great service to customers and co-workers at all times
• Team player/Collaborative – people focused with the ability to develop effective working relationships with your co-workers and customers. You will be in an environment where the expectation is to ask for help when you need it, and to seek out opportunities to assist others in meeting the customer needs
• No detail is too small – pays close attention to detail and accuracy, even when busy
• Organized – has the ability to deal with multiple tasks at once and ensures everything gets done in a timely manner
• Flexible – thrives in a fast-paced environment; doesn't get frustrated by priorities or work assignments changing; open to feedback
• Self-motivated – a "can-do" attitude with a desire to take on an increasing level of responsibility

Physical Demands –

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit. Will use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.