Are you a hands-on worker who thrives in a changing work environments? If like solving unique challenges and enjoy a varied workload, consider a career as a Surface Experts Technician. This role offers the opportunity to flex your creative problem-solving skills to address a range of 1-hour-or-less repairs.
WE OFFER:
Hourly Pay + Bonus Opportunity: Performance-based commissions starting on day 1
Great Work/Life Balance: No required overtime, no nights, no weekends
Time Off: Paid holidays and accruable vacation
Flexible Work Schedule: Can accommodate midweek appointments
Paid New Hire Training: Onboarding includes learning alongside a trained technician
Company Car: Each technician drives a branded company vehicle for job duties
Tools Included: All necessary tools and products are provided
Learn a New Trade: Develop skills in a brand-new emerging trade
Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
Small Business: Local business with an owner who works alongside the team each day
Mentorship Opportunities: Ongoing repair training and career development
Dedicated Help Lines: Technician Support Team on call to assist to questions
DUTIES:
In the Field Daily
- Visit 4 or more customers daily
- Complete jobs on-site, providing top tier customer service and follow-up
- Serve diverse clients from varying industries, including property management companies, hotels, moving services, and construction firms
Customer Service and Communication
- Provide extraordinary customer service to property management staff and tenants
- Maintain records of work progress and relevant notes within our CRM/Dispatch system
- Resolve questions or issues by communicating with the support team
Follow Repair Process
- Perform repairs by understanding our exclusive 5-step process
- Use every tool in your customized tool-kit
- Creatively repair damage by problem-solving
We are looking for someone who has experience working with wood products: cabinetry, carpentry, furniture, etc. You will often work with all sorts of wood materials and coverings: plywood, particle board, melamine, thermo-foil and solid wood. Backgrounds in cabinetry, fine woodworking, or carpentry will serve you in accomplishing detailed wood repairs.
QUALIFICATIONS
- Hands-on work experience – possibly in construction, manufacturing, painting, or personal hobbies.
- Backgrounds in facilities maintenance is extremely valuable but not required
- The ability to accurately identify, match, and recreate colors is crucial, as color matching is a key aspect of our work.
ABOUT SURFACE EXPERTS
Surface Experts specializes in repairing small damage to a wide range of surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!
- We blend conventional trade skills with innovative products and strategies This unique approach ensures durable and visually pleasing repairs, always performed with a smile.
- While our competitors focus on complete resurfacing, we specialize in repairing small imperfections, often no larger than a dinner plate. Our primary goal is complete customer satisfaction which leads to long-term relationships. We help our clients save time and money, while preventing materials from entering landfills.
- A normal repair requires just 1-2 tablespoons of product. This allows our technicians to keep all of their tools and equipment in a small vehicle. Our approach is odor-free, clean, and typically takes less than two hours.
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
Salary :
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