Repair Technician

PRINTER TECHNICIAN – LIVERMORE, CALIFORNIA – ON-SITE

As an MPS Technician, you are responsible for proactive and reactive services on devices we service. In this role, you will coordinate with other technical partners to ensure quick and correct fixes/changes are made to the machines. You will support new installations and decommissioning of out-of-date devices while promoting excellent customer service as an imageOne team member!

Who We Are

imageOne is a leading provider of Managed Print Services and Document Lifecycle Solutions across the United States. Our mission is to help businesses decrease and control costs, improve productivity, and streamline their printing and document workflow environments. We pride ourselves on delivering an extraordinary customer experience every day with passion, energy, and commitment.

Our Accomplishments:

• Forbes Small Giants 2017: America's Best Small Companies


• Crain’s Cool Places to Work in MI


• Detroit Free Press Top 100 Workplaces


• Metropolitan Detroit’s 101 Best and Brightest Companies


• National Best and Brightest Companies to Work For


• Sloan Award for Workplace Effectiveness and Flexibility

Responsibilities:

Proactive and Reactive break/fix service on HP and Xerox A3/A4 devices

Proactive and reactive toner replacement

Remote triage and management/administration of fleet management tools and data collection agents

FM audit, Xerox CWW, and HP’s Web JetAdmin

Ensuring all devices are reporting and communicating

Accurate asset control and accountability of entire fleet

On site inventory organization and management

Maintaining and regularly adjusting needs to auto replenishments

Toner/parts ordering and recycling

Support of new device installation, moving devices between sites, and removing/decommissioning end of life devices

Administration and support of customer print solutions

PaperCut MF

Delivering an extraordinary customer experience

Being a representative of imageOne

Ad hoc reporting of customer metrics and service insights

Requirements:

Minimum of 5 years experience in printer repair

Preferred: HP and Xerox manufacturer certifications (including A3/copier lines)

Knowledge and experience with IT ticketing systems

Preferred: ServiceNow and EA

Experience with 3rd party print based solutions

Preferred: PaperCut MF

High attention to detail and follow through

Ability to attain government security clearance (top secret)

Preferred if already attained

Excellent communication skills – both written and verbal

Professional attitude with a desire to learn and grow

Proficient with Microsoft O365 suite

Strong interpersonal and analytical skills

Alignment with imageOne core values

imageOne benefits:

Amazing workplace culture

Competitive salary

Profit bonus program

Medical, prescription drug, dental, and vision benefits

Health savings account benefits

Flexible spending account benefits

Company-paid life insurance

401k matching program

Paid time off program

Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)

Why Join Us?

We believe in creating an environment where our team members can thrive. We practice open book management, ensuring you understand our financials and are financially rewarded through our profit bonus program. Our "We Care Friday" initiative surprises team members by giving them a day off on short notice, covering their work for the day.

If imageOne sounds like the company for you, send us your resume to be considered for this position. We're excited to meet you!