Repair Technician, Lead

Remote Work: No

Leads a team of repair technicians performing repair services on customer equipment. Monitor
technician training, quality, and productivity. Perform modular and limited component level repair of
Zebra devices under service contract in a workbench environment. Utilizes goo soldering skills. Provides
load/test software application processes and demonstrates basic networking and PC skills.

Must be authorized to work in the U.S. on a permanent basis without requiring sponsorship now or in the future.

Evening shift: Sunday - Thursday 3:00PM - 11:30PM

• Acts as a SME for assigned work area. Trains employees on work process. Acts as an escalation
point for novel problems.
• Demonstrates Zebra’s core values consistently and strongly. Is seen as a role model for others.
• General knowledge of job related policies and procedures as well as corporate policies and
procedures that may impact role functioning.
• Provides repair services and solutions of customer equipment requiring little to no supervision.
• Performs logistical tasks, trouble shooting, repairs (mechanical or electrical in nature), testing,
and cleaning of customer returned products.
• Performs tasks associated with evaluating and validating customer complaint information,
repair history, and contract entitlements.
• Troubleshoots quickly and accurately based upon information given, observations, and/or
product knowledge.
• Thorough understanding of the top common failure modes of products in areas of expertise.
• Performs work method analysis and develops best practices for a variety of operations along
with setting standard work times. Analyzes data and trends associated to repeat repairs with
ability to implement corrective actions.
• Ensures that the test equipment, devices under test, and the testing environment are correctly
maintained such that test results are not compromised with full understanding of maintenance
and calibration programs.
• Regularly contributes ideas and supports the implementation of continuous improvement action
items.
• Performs tasks associated with servicing customer product using both mechanical and
electronic based skills. To include: electronic/mechanical repairs, board level repairs,
cleaning, loading software/firmware, testing, and final inspections.
• Effectively distributes work, providing performance guidance as needed.

• Applies basic knowledge of electronic principles.
• Documents records of work performed to resolve customer issues.
• Basic PC skills, MS office etc.

Required:

• 4+ years

• Experience as a repair technician, having performed repair operations to required quality levels and job
standards.

• Knowledge of computers and test equipment is required.

Preferred:

• High School Diploma or GED preferred but not required

• Possess and demonstrate good leadership skills and abilities. 

• General math skills.

• Prior use of various hand tools. 

• Works well with others.

• Works independently

• Resolves difficult technical issues and makes recommendations.

• Strong job knowledge and training ability. 

Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition – our front-line workers have an average 7-year tenure!

• Healthcare, Dental & Vision, Tuition Reimbursement
• 401k with Company Match
• Annual Cash Incentive Opportunity
• 20 Days Starting PTO
• 2 Floating Holidays and Paid Volunteer Time Off
• Annual Shoe Allowance and free Company Apparel

Come join the herd!

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected].

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary: USD 59800.00 - USD 89800.00 Yearly

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.