Rep-Member Services Sr

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and its a joyful one.

We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Hondas, we want you to join our team to Bring the Future!

Job Purpose

The Senior Member Service Representative is responsible for understanding/performing/troubleshooting a broad variety of Member services such as transactions, opening and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions/concerns regarding their account.

Have full knowledge of the Credit Unions products and services.

Associate needs to have customer service and sales skills and personal finance knowledge, ability to multi-task, maintain confidentiality and communicate effectively.

Key Accountabilities

Operational/Technical Skills:
Products/Services/Systems: Have a working knowledge of all HFCU deposit and consumer loan products, and services. Working knowledge of operational systems to effectively perform:

Teller Transactions, New memberships/accounts; New services; Loan applications/processing; Basic IRA processing; Equity applications. Basic Mortgage Knowledge.
Policies/Procedures/Compliance: Effective and confident working knowledge of all HFCU policies and procedures based on industry regulations, and a basic understanding of how those apply to day-to-day operations.
Emerging areas: This also includes educating members on new technologies provided by HFCU.
Sales and Service:
Effectively and confidently interacts with members in a professional and courteous manner while evaluating their needs. This evaluation would lead to consistent opportunities to educate and/or cross sell products and services to meet those needs. Strong working knowledge of Service Plus and TMA training leading to effectively and confidently meeting customer service expectations and metrics. Effective and confident in moving beyond the members initial request and offering additional education / opportunities to the member. Member interaction may be inbound or outbound.
Team Oriented:
Able to work within a team to accomplish the overall goals/products/services regardless of ones own area.

Qualifications, Experience, and Skills

Minimum 2 to 3 recent years customer service and sales skills in a financial service environment
High School Diploma or GED Equivalent
Professionalism
Ability To Multitask
Decision Making Skills
Self-Motivation

Working Conditions

Onsite

Benefits and Total Rewards

Competitive Base Salary:
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Pay will be based on several variables that include, but not limited to, geographic location, work experience, education, etc.
Annual Bonus
Industry leading Healthcare Benefit Plans (Medical, Prescription, Dental, Vision)
Wellbeing program with financial incentives
Company Paid Mental Health and Wellness Benefits
Company paid Life and Disability Insurance
Paid Family Leave
Childcare Reimbursement Assistance (paid by Honda)
Lifestyle Account (paid by Honda)
Student Loan Repayment Program (paid by Honda)
Discount program on various types of items and services
Many voluntary benefits including Pet Insurance, ID Theft, Life Insurance, Accident/Critical Illness/Hospital Indemnity
Paid time off, including vacation, paid holidays, sick time, personal days
401K Plan with company match + additional company contribution

Career Growth:
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs

Additional Offerings:
Wellbeing program
Community service and engagement programs
Product programs
Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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