Repossession Administrative Specialist

Description

The Repossession Specialist works in conjunction with other company departments that are engaged in loss

mitigation and asset recovery. Employees in this department are expected to possess excellent

communication and customer service skills, both verbal and written. Depending on the needs of the

department, duties may range from extensive record research to coordinating with other entities, whether

internal or external, for asset recovery. Support functions within this department are moderate to complex in

nature and generally require a high level of accuracy. The Repossession Specialist will also be expected to

exhibit a flexible demeanor as well as maintain a positive attitude.

The following duties and functions, as outlined below, are intended to be representative of the type of tasks performed within this

position. The omission of specific statements of the duties or functions does not exclude them from the position if the work is

similar, related, or a logical assignment for this description. Other duties may be required and assigned as needed.

Essential Functions:

*Investigates all leads by checking addresses, telephone numbers, other aliases etc and attempting contact

when applicable.

* Coordinate with law enforcement agencies, repossession order issuers, and legal entities to ensure

compliance and legality in all repossession activities.

* Maintain accurate and detailed records of all activities, including updates on asset location, recovery

attempts, and any relevant information.

*Minimize liability by communicating all pertinent/relevant information to transportation team.

*Coordinate projects or responsibilities as handed down by the Director.

* Collaborate with various departments when necessary to ensure smooth and timely operational execution

of tasks.

* Effectively communicate with customers, team members and management to provide status updates and

address any concerns or inquiries in a timely manner.

*Takes telephone inquiries and complaints, ascertains nature of call, and directs it to the appropriate

individual or department.

*Perform a variety of essential record keeping duties and manages filing system pertaining to specific job

duties.

*Receives various reports and applications for the purpose of verifying accuracy and relates information to

others as necessary.

Requirements

- High school diploma or equivalent

- Minimum of 2 years of experience in repossessions preferred

- Strong knowledge of repossession laws and regulations

- Excellent communication and negotiation skills

- Ability to work independently and manage multiple tasks simultaneously

- Strong attention to detail and accuracy