REPOST: Bilingual - UI Customer Service Representative (CSR) - Statewide

Salary: $31,561.00 - $58,393.00 Annually

Location : Statewide, SC

Job Type: FTE - Full-Time

Job Number: 153265

Agency: Department of Employment and Workforce

Division: Unemployment Insurance

Opening Date: 04/15/2024

Closing Date: 4/28/2024 11:59 PM Eastern

Agency Specific Application Procedures:: Please apply online.

Class Code:: AP01

Position Number:: TBD

Normal Work Schedule:: Monday - Friday (8:30 - 5:00)

Pay Band: Band 4

Hiring Range - Min.: $31,561.00

Hiring Range - Max.: $35,500.00

Opening Date: 04/15/2024

EEO Statement: Equal Opportunity Employer

Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one the best in the country for doing business. Just last year, South Carolina announced more than 14,000 new manufacturing jobs and $10 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina's mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!

Special Notice: This is a REPOST -- Previous applicants are still being considered and do not need to re-apply for this position.

Job Description:
This position reports to the Unemployment Insurance Division located in one of the five Hubs across the state. Incumbent serves as a dedicated customer service representative responsible for handling inbound calls in English and Spanish regarding Unemployment Insurance (UI) inquiries from Claimants, Employers, and other Stakeholders. Responsibilities include providing general information and guidance in line with the operational procedures and guidelines of the South Carolina Department of Employment and Workforce (DEW), to include escalation when appropriate.
Minimum and Additional Requirements

A bachelor's degree and relevant training and experience; OR any equivalent combination of education, relevant training and experience sufficient to perform the essential functions of the position. Fluent in English and Spanish.
Preferred Qualifications

A Bachelor's degree and related experience. Ability to navigate and toggle between multiple, interfacing computing platforms.
Additional Comments

Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

What is your highest level of education? Less than a twelfth grade education
High school diploma or equivalent
Associate Degree
Bachelor's Degree
Master's Degree or higher

02

Do you have at least at least one year of relevant experience in a contact center, insurance, and/or customer service? Yes
No

03

Do you have the ability to speak and write in Spanish and English? Yes
No

04

This position reports daily to one of five hubs across the state. Please select the hub to which you are applying. Charleston
Columbia
Conway
Greenville
Sumter

05

At SCDEW, a previous criminal offense or involuntary termination from prior employment are not automatic disqualifiers from employment. The agency takes the totality of a person's work history and background into consideration when making job offers. However, we do expect that individuals provide truthful and complete answers during the application process. Any misrepresentation could result in withdrawal of a pending job offer or termination of employment if selected for hire. By checking "yes" I am certifying that the work history listed on my application is accurate and that I have disclosed all involuntary terminations and any prior criminal convictions (excluding convictions occurring as a minor) regardless of age of offense. Yes
No

06

How did you hear about this position with SC DEW? SC State Jobs Website - careers.sc.gov
Indeed.com
LinkedIn
Facebook
Twitter
NASWA Job Board
SC Works Center referral
SC DEW current or former employee
Received DEW Recruitment email
Other

07

If "Other" selected, please specify.

08

Have you ever been employed by the State of South Carolina? Yes
No

09

If yes, when and what agency/agencies? If no, enter "N/A".

10

The hiring range for this position is $31,561 - $35,500 per year. Are you willing to accept a position within that salary range? Yes
No

Required Question