Representative II Valve Inside Sales

Essential Job Functions

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concern


• Adheres to and is a champion of TEAM’s Core Values


• Manages internal sales inquiries and accounts as assigned


• Identifies appropriate sizing of valves based on customer needs and coordinates with valve manufacturers to provide the appropriate product offering


• Manages sales effort and operational planning by keeping operations informed of potential projects


• Assesses the customer’s needs and coordinates with Corporate Support groups, including Engineering, Manufacturing, Service Line Managers, etc., to effectively service the customer


• Manages and prepares large bid package submissions, including coordination and effective communication with Service Line Leaders, Business Development Managers, Account Representative, District Managers, and Global Workforce Group


• Assesses cost by calculating labor, equipment, material, travel, subcontractor and overhead costs


• Schedules and notifies the sales team and production department of job timing and requirements, and aids in tracking job costs, as needed


• Analyzes internal processes to achieve continuous process improvements for the operations and sales groups


• Analyzes Accounts Receivable issues, as needed


• Forwards information to corporate for execution. This would include contracts requiring signatures, insurance requests, and Terms and Conditions for approval.  Ensures the information is returned to the customer in a timely manner.


• Evaluates customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management


• Has good working knowledge of all company products and services that are available to our customers


• Analyzes competitors by gathering current marketplace information on pricing, products, new products, delivery schedules, and marketing techniques

Job Qualifications

• High school diploma or equivalent required


• Five (5) or more years of industrial experience in valve repair and valve products


• Thorough knowledge of the methods, tools and equipment used in the inspection, installation, and repair of valves


• Prior customer service experience preferred


• Proficiency in MS Office and ERP System preferred, AX a plus