Representative - Players Club

Responsibilities:

• Responsible for assisting all patrons with general information.


• Responsible for promoting exceptional customer service.


• Responsible for promoting membership into the Players Club.


• Responsible for educating patrons on the Players Club benefits.


• Responsible for maintaining daily procedures regarding the Players Club members, which includes discerning appropriate identification, filing and record keeping.


• Responsible for the issuance of information desired to be distributed.


• Responsible for coupons and promotions on property.


• Responsible for making public announcements or special announcements.


• Responsible for direct mail inquiries to include updating patrons account information and related duties.


• Responsible for taking Jackpot Photo’s and filling out the proper documentation for publicity.


• Responsible for cleaning the Players Club, marketing kiosks, and signage on Casino.


• Assists with the resolution of player complaints and problems.


• Assists with promotional item implementation, distribution, and redemption.


• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.


• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.


• Must be able to stand and walk for prolong periods of time (7+ hours).


• Always follow the Company Service Standards model.


• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.


• Other duties may be assigned at any time.

Work Environment:

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)


• 401(k) matching


• Medical, Dental, & Vision insurance


• Flexible spending account


• Employee assistance program


• Employee discounts


• Free parking


• Life insurance


• On-the-job training


• Paid time off


• Tuition Reimbursement

Target Salary Range:

Hourly $15.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.