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Become a key player in shaping seamless service delivery as our next Request & Order Management Specialist!
We support global clients across industries—from transport to oil&gas—and we’re looking for someone who thrives in dynamic environments and takes pride in delivering exceptional service. You’ll be part of our Request & Order Management team, making sure customer requests are handled smoothly, on time, and with a smile (plus some serious ServiceNow skills).
You may not have realized it, but your work could be what keeps major services running without a hitch—whether it’s powering up a new site or helping relocate essential IT infrastructure.
Think you can turn incoming requests into seamless service experiences?
What will be your mission?
• Own the request lifecycle – log, prioritize, and manage customer service requests through ServiceNow (SNOW) with precision and clarity.
• Coordinate and deliver – handle standard service requests like site setups, service deinstallations, or relocations like a pro.
• Bridge the gaps – act as the central communication hub between customers, tech teams, and other departments to keep things flowing.
• Document like a boss – make sure all steps, updates, and communications are clearly tracked in SNOW.
• Stay on the ball – monitor open requests and follow up until everything’s wrapped up.
• Respect the clock – meet internal KPIs and SLA targets without breaking a sweat.
• Improve as you go – help fine-tune our processes and contribute ideas to improve ServiceNow workflows.
What makes you a great fit?
You’re a service-oriented thinker with an eye for structure and a proactive mindset. You like processes, but you also know when it’s time to shake things up and suggest something better. You’re not afraid of a little technical jargon and enjoy working with international teams.
Here’s what you bring to the table:
• Experience in service or order management—ideally in an IT environment
• Hands-on experience with ServiceNow (or similar ITSM tools)
• Structured, solution-focused, and customer-first mindset
• Fluent communication in English and Czech (German is nice to have)
• A basic understanding of networks or tech infrastructure is a nice bonus
• A team player who cares about quality, accountability, and getting things done
Apply now to become Part of our Team!
We support global clients across industries—from transport to oil&gas—and we’re looking for someone who thrives in dynamic environments and takes pride in delivering exceptional service. You’ll be part of our Request & Order Management team, making sure customer requests are handled smoothly, on time, and with a smile (plus some serious ServiceNow skills).
You may not have realized it, but your work could be what keeps major services running without a hitch—whether it’s powering up a new site or helping relocate essential IT infrastructure.
Think you can turn incoming requests into seamless service experiences?
What will be your mission?
• Own the request lifecycle – log, prioritize, and manage customer service requests through ServiceNow (SNOW) with precision and clarity.
• Coordinate and deliver – handle standard service requests like site setups, service deinstallations, or relocations like a pro.
• Bridge the gaps – act as the central communication hub between customers, tech teams, and other departments to keep things flowing.
• Document like a boss – make sure all steps, updates, and communications are clearly tracked in SNOW.
• Stay on the ball – monitor open requests and follow up until everything’s wrapped up.
• Respect the clock – meet internal KPIs and SLA targets without breaking a sweat.
• Improve as you go – help fine-tune our processes and contribute ideas to improve ServiceNow workflows.
What makes you a great fit?
You’re a service-oriented thinker with an eye for structure and a proactive mindset. You like processes, but you also know when it’s time to shake things up and suggest something better. You’re not afraid of a little technical jargon and enjoy working with international teams.
Here’s what you bring to the table:
• Experience in service or order management—ideally in an IT environment
• Hands-on experience with ServiceNow (or similar ITSM tools)
• Structured, solution-focused, and customer-first mindset
• Fluent communication in English and Czech (German is nice to have)
• A basic understanding of networks or tech infrastructure is a nice bonus
• A team player who cares about quality, accountability, and getting things done
Apply now to become Part of our Team!
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