Rescue Ready Service Agent

Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

Rescue Ready Service Agents are the front line of Rescue Ready Services. Our Service visit customer locations to verify the Rescue Readiness of their AED equipment. Rescue Ready Service Agents ensure that AEDs are always ready for the rescue by replacing batteries and pads prior to expiration and by visually inspecting equipment on an annual basis. Our service are also available for AED installation services and to assist with AED swap outs.

Essential Functions

• Physical Annual Inspection of every assigned AED in the defined territory


• Occasional assistance with placement and installation of AEDs at customer locations


• Replacement of Pads & Batteries as needed


• Post Event support and data retrieval from AEDs


• Reporting issues through the Rescue Ready Services Ticketing System


• Assist as needed with special projects in the field

Required/Preferred Education and Experience

• Fire/Police/Military/EMS background strongly preferred and


• Veteran Status is a required
• Certified in CPR/AED/FA is also Preferred

Knowledge, Skills and Abilities

• Rescue Ready Service Agent must be able to operate computer equipment and a smart phone with the Check AED mobile application. Due to the nature and environments our service professionals visit, all Rescue Ready Service Agents must pass a full background check and drug screening prior to hire. A state issued driver’s license is required. A smart phone or tablet is required to use the mobile application and will not be provided.

Travel Requirements

• Local travel and short distance driving

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally


• Walking - Occasionally


• Sitting - Occasionally


• Lifting - Occasionally


• Carrying -


• Pushing -


• Pulling -


• Talking - Occasionally


• Hearing - Occasionally


• Repetitive Motions -


• Eye/Hand/Foot Coordination -

Working Conditions

• Extreme cold -


• Extreme heat -


• Humid -


• Wet -


• Noise - Rarely


• Hazards -


• Temperature Change -


• Atmospheric Conditions -


• Vibration -

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$20.00 to $44.80

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.