Research Analyst II- Market Insights

Silicon Valley Bank (SVB) is seeking an experienced professional to manage market research projects from inception to completion.  This is an important role within the Client Insights team, which is responsible for representing the client voice in decision making across the organization.

This individual will be responsible for:

• Independently managing all aspects of the research process from scoping to research design, analysis, interpretation of results, and delivery of presentations to support various initiatives through close collaboration with teams throughout the organization. Including, but not limited to:
  • Developing cohesive measurement strategies and methodologies to influence business decision-making processes.
  • Analyzing various sources of data to identify market and competitive trends and insights
  • Translating insights into clear, practical recommendations through creative and compelling presentations
• Representing the client in strategic discussions – inform briefs, development of product and company level narratives, and answer executive-level questions to ensure that action is taken on insights.

The right candidate should be able to cultivate consultative-based relationships and work as a strategic partner to senior leaders, and to support decision making with powerful client insights.

The candidate must be results-oriented, client focused, and have excellent written and verbal/visual communication skills.

Bachelor's Degree and 5 years of experience in Research, Statistical Methodology, Data Analysis, or Database Maintenance OR High School Diploma or GED and 9 years of experience in Research, Statistical Methodology, Data Analysis, or Database Maintenance

Additional Preferred Qualifications:

• BA/BS required
• At least 5-7 years of customer research experience, with a level of proficiency with all aspects of research both qualitative and quantitative
• Sound understand of research principles and design methodologies
• Resourceful, pragmatic and flexible while keeping research standards
• Data savvy with a strong attention to detail and accuracy; SPSS and Q proficient
• Strong organization and problem-solving skills to prioritize multiple project and tasks
• Experience in B2B, financial services, or in the innovation sector a strong plus
• User experience research is also a plus

The base pay for this position in CA is generally between $130,500 and $200,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits