Reservation Services Agent - Generous Compensation

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years.

The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.

HOW YOU'LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams and disciplines ensure everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.

PERKS

• After your first year, you get an annual travel credit of $1250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

POSITION SUMMARY

Responsible for providing comprehensive booking support and service to external and internal clients, and for facilitating operational tasks and projects associated with current and past guest reservations.

This is a hybrid role, and we are open to remote candidates preferably located in California!

KEY AREAS & ACTIVITIES PERFORMED

• Facilitate notifications for itinerary changes, program updates, and other key information.
• Respond to guest and travel agent inquiries by email and phone.
• Manage ongoing departmental tasks as assigned, such as advisories of missing passenger information, late payments, visa supporting documents.
• Respond to post-departure feedback.
• Assist onboard staff with information and support for customer service.
• Provide internal support to other TTC offices, Uniworld regional offices, and vendors.
• Support accounting by assisting with chargebacks, cancellation letters, commission and refund inquiries.
• Assist with guest special dietary requests, and medical or mobility related inquiries and requests.
• Participate in company software testing initiatives.
• Maintain department records and shared internal documents.
• Create and support VIP and media bookings.

EXPERIENCE

• At least 1 year of experience in an administrative or customer service role. Travel industry experience preferred but not required.

KNOWLEDGE

• Understanding of Excel, Word, and email required.
• Experience with booking software, database programs such as Salesforce, and cloud-based file sharing such as Office 365 a plus.

COMPETENCIES / ATTRIBUTES

• Able to communicate effectively by phone and email.
• Strong listening and reasoning skills.
• Detail oriented.
• Able to locate and analyze information using internal resources.
• Able to work independently according to instruction.
• Able to contribute to a team environment and provide support to team members as needed.
• Able to readily and frequently accept changes to work assignments.
• Professional, courteous demeanor and appearance.

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

The Travel Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.