Reservationist

Reservation Agent

Join our team as a Reservation Agent and be the voice that helps guests plan their stay. If you enjoy talking with people, problem-solving, and creating great guest experiences, this role is for you.

What You’ll Do:

• Answer incoming guest calls and assist with reservations in a timely, professional manner


• Accurately enter and manage reservations in Opera/SynXis systems


• Secure deposits and ensure all reservation details are correct


• Listen to guest needs and recommend the best room types, packages, and amenities


• Identify opportunities to enhance the guest experience through upselling (golf, packages, add-ons, etc.)


• Stay informed on all US Hotel properties, amenities, and promotions


• Assist with group reservations and name lists as needed


• Support front desk operations by answering overflow calls when needed

What We’re Looking For:

• Strong communication and listening skills


• Friendly, professional phone presence


• Ability to multitask and work efficiently in a fast-paced environment


• Attention to detail and accuracy with data entry


• Sales-minded with a focus on guest satisfaction


• Experience with reservation systems (Opera/SynXis preferred, but not required)

Additional Requirements:

• Participation in ongoing training and development

Perks & Benefits:

• Employee-friendly work environment


• Training and advancement opportunities


• Holiday pay & paid time off


• Meal plan


• Discounts on rooms, food, and retail


• Free overnight stays at Great Ohio Lodges


• 50% off Regency Hotel Management properties


• Recreation facility access


• 401(k)

Apply on our website saltforkparklodge.com, Indeed, other career sites, or the lodge front desk.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.