Reservations Agent

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

 To handle all reservation requests promptly in a friendly and efficient manner, ensuring that all required information is secured as per procedures to provide maximum guest satisfaction.

• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club.
• Be fully aware at all times of the Selling Strategy, rates and booking status of the Hotel.
• To be up to date at all times on all Hotel promotions.
• To develop and maintain a close and harmonious working relationship with all hotel departments.
• Process and maintain Group allocations and rooming lists. Record all changes and prepare listings prior to arrival.
• Ensure that all correspondence is replied to within 24 hours.
• Complete 3 day update daily
• Ensure that the Reservations Office is kept clean and tidy at all times.
• Be fully aware of and adhere to all the Hotels Safety & Security policies.
• Answer all calls promptly within 3 rings and in a courteous manner
• Attend training sessions and meetings as required.
• Have a reasonable understanding of the Front Office and Sales Office operations and how they relate to reservations.
• Research and process No Show report Daily.
• Research and process Travel Agency Commissions Daily.
• Perform any reasonable task a requested by management.

• At least Bachelor Degree in any field
• At least 1 year experience in Sales or reservation, or Front Officer
• Completion of New  Hire Training - Reservation
• Strong in inter-personality and leadership skill
• Proficiency in English (SAC 4+) communication
• Strong in driving results

Reporting into Reservations Supervisor/ Revenue Manager