Reservations Agent

Job Overview

The Reservations Rapid Response Agent is responsible for the day-to-day operations of the Reservation Sales department, serving as a primary point of contact for guests and members. Your core mission is to convert incoming inquiries into definite reservations with professionalism and efficiency. Under the direction of the Director of Reservation Sales, you will book accommodations and all activities—including golf, spa, dining, transportation, and tennis—to ensure a seamless and personalized itinerary for every guest.

Qualifications

• Education & Experience: High school diploma or GED; or six months to one year of related experience/training; or an equivalent combination of education and experience.


• Communication Skills: Ability to read and comprehend instructions, correspondence, and memos, as well as write professional, simple correspondence.


• Presentation: Skilled at effectively presenting information in one-on-one and small group situations to customers, clients, and colleagues.


• Mathematical Proficiency: Basic math skills (addition, subtraction, multiplication, and division) with the ability to calculate percentages and discounts.


• Technical Literacy: Proficient in Microsoft Office products for reporting and correspondence; ability to undergo continuous training for property management and amenity reservation systems.


• Problem Solving: The capability to handle standardized situations involving several concrete variables.

Essential Functions

• Revenue Management: Convey rate and package information accurately within approved limits to maximize and protect overall resort revenue yields.


• Inquiry Handling: Responsible for answering all incoming inquiries and requests while booking all accommodation reservations.


• Activity Coordination: Take advanced activity reservations for all social members and guests, including but not limited to golf, spa, dining, transportation, and tennis.


• Telephone Excellence: Maintain professional telephone etiquette consistent with service industry standards.


• Documentation & Accuracy: Maintain precise tabulation of all bookings and ensure amenity reservation documents are organized to provide accurate itineraries.


• Guest Follow-up: Complete appropriate follow-up phone calls to confirm amenity reservations and enhance guest satisfaction.


• Departmental Support: Assist Group Reservation Coordinators with overflow work as needed and maintain a clean, organized workspace.

Comprehensive Benefits

We offer competitive packages designed to support your health, wealth, and lifestyle:

• Health & Wellness: Medical, Dental, and Vision insurance.


• Income Protection: Long-term and short-term disability, Major Illness, and Accident insurance.


• Financial Security: 401k plan with employer match and an Associate Relief Fund.


• Growth: Competitive pay with scheduled reviews and raises, plus career advancement through our Manager in Training (MIT) Program.


• Resort Perks: Subsidized associate housing, shuttle service, and weekly meal subsidies.


• Travel & Leisure: Discounts at over 100 Crescent Hotels & Resorts properties and access to resort amenities like golf.

Experience the Beauty of Lake LBJ

Horseshoe Bay Resort is nestled on 17,000 acres in the breathtaking Central Texas Hill Country. We offer a unique blend of luxury and genuine Texas hospitality, providing an "outdoor lover's dream" near Austin and some of the nation's premier golf courses. With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort.