Reservations Agent

JOB TITLE: Reservations Agent 

JOB SUMMARY: The Reservation Agents primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused processes and the ability to merge into a dynamic work environment.  

REPORTS TO: Reservations Manager 

PRIMARY DUTIES AND FUNCTIONS:

1. Assist guest by booking future reservations.
2. Answer telephone calls and emails in a prescribed and professional manner. 
3. Promptly follow up with guest inquiry leads for second chance bookings. 
4. Process reservations through telephone, mail, fax or any other medium.
5. Provide accurate information to the guest.
6. Appearance should be sophisticated and friendly.
7. Possess a positive and upbeat attitude at all times.
8. Exceptional verbal and written communication skills.
9. Deliver the highest standard of service to all customers.
10. Strong ability to multi-task and pay close attention to detail.

RESPONSIBLE FOR: Keeping a neat and orderly work space. 

MORE ABOUT US: We are a department who likes to have fun while we work. We strive on an upbeat, fun, and high moral environment. This is a hybrid position once training is complete.  

BENEFITS: We honor our employees with a comprehensive package· 401K· Competitive Wages· Complementary Meals· Credit Union Membership· Health and Life Insurance· Paid Time Off· Room and Board (based on availability)· Training Opportunities· Use of Sports Facilities· ... and More! 

NOTICE: Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.  

SKILLS REQUIRED: Good manners, professional speaking voice, legible handwriting, great customer service skills, and good typing skills.

EDUCATIONAL/ EXPERIENCE REQUIREMENTS: Computer literate 

SPECIFIC KNOWLEDGE REQUIREMENTS: Know how to use a computer.

SCHEDULE: Must be able to work evenings (2pm-10pm) and weekends (no later than 7pm closing). Holidays are required. 

ADDITIONAL REQUIREMENT: Must live in the state of Pennsylvania.