Reservations Agent

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who we're looking for:

RESERVATIONS AGENT

We're about the friendliest company you'll ever come across-and that personality needs to extend to our reservations team. Are you happy, outgoing and ready to show that to the world? Then this could be the job for you. As a Reservations Agent, you'll be responding to reservation requests and providing prompt, courteous guest service with a smile.

What to expect :

Here are a few things that will make your days full and rewarding:

Respond to guest reservation requests and execute prompt, courteous and accurate guest service.
Inform and educate guests by explaining processes, providing hotel and local information and responding to questions.
Achieve customer satisfaction and room revenue goals while taking guests through the booking process, obtain all pertinent information to complete reservations.
Assist in covering necessary shifts in order to maintain required call center hours.
Your experience and qualifications: High School Diploma or Equivalent.
Prior customer service experience required.
Hotel Front Desk or Reservation experience preferred.
Bilingual is a plus.

Why us?

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:
Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
Hotel discounts
Food & Beverage discounts
Learning & growth opportunities
Special events & celebrations

Pay: $20.00 per hour

Status: Full Time