Reservations & Membership Representative

Reservations & Membership Representative

About NEXUS

NEXUS Luxury Collection is an international hospitality and real estate company owned by Tavistock Group.  For two decades, NEXUS has been building a collection of luxury resorts, private clubs, and experiences that bring families together. Its portfolio includes Albany in The Bahamas, NEXUS Club Baha Mar, and private members' clubs in New York and London. Through NEXUS Global Membership, member families get access to properties, events, and experiences around the world. Learn more at nexusluxco.com.

The Role

You'll be the first voice our guests and members hear. You'll handle inbound calls, emails, and web inquiries for our luxury resort properties and our multi-generational membership program. Working alongside the reservations teams at each resort, you'll guide travelers to the right stay and show them how membership can unlock preferred rates and member-only access. This role is a good fit for someone who enjoys hospitality, likes consultative selling, and wants to represent a world-class brand.

What You'll Do

• Own the first impression. Answer inbound calls, emails, and web inquiries with genuine warmth and sophistication, setting the tone for the whole guest relationship.
• Understand the trip before quoting a rate. Lead discovery conversations to learn who's traveling, what the occasion is, and what matters most, then build your recommendation around those answers.
• Convert inquiries into confirmed stays. Qualify travel needs, present the right accommodations with confidence, and guide guests to a booking decision.
• Sell the membership story. Explain membership tiers, dues, preferred rates, and privileges in plain terms, connect them to the trip at hand, and enroll new members.
• Take care of current members. Help existing members with reservations, benefits questions, and account needs, and treat every interaction as a chance to build loyalty and earn referrals.
• Work the pipeline proactively. Keep HubSpot CRM and reservation records accurate, follow up on every open lead, and re-engage past guests and members with relevant offers.

Qualifications

- 2+ years in hospitality reservations, membership sales, resort call center or luxury retail

- Confidence discussing pricing and value; clear, articulate phone presence

- Comfort with Hubspot and reservations systems

- Integrity, discretion and optimism; positive energy and team member

- Excellent customer service skills

- Must be very organized and able to balance multiple projects

- Must be detail oriented and solution oriented

- Strong communication skills and ability to take notes and communicate effectively, both

written and orally

- Ability to work in a dynamic, matrix organization

- Experience in luxury hotel or resort, private club or travel-membership preferred