Job Description - Reservations Manager

Luxury branded resort is looking for an experienced Reservations Manager.

Caribbean experience is required and preference to those with luxury background.



  • Establish clear, organized and consistent reservations process

  • Ensure accuracy in systems, rate codes, market sources and codes, profiles and reservation details (very important)

  • Improve the quality and completeness of guest information captured at the time of booking

  • Train the team to understand the guest behind the reservation, rather than simply processing a booking (very important)

  • Create accountability and productivity within the team without losing the personalized, and luxury approach

  • Opera Cloud knowledge is preferred


 
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