Residence Life Coordinator - LaGrange

Job Type

Full-time

FLSA Status: Exempt

Schedule: Full-time, Eight hours a day, 5 days/week, primarily Tuesday through Saturday 10AM-6PM 

The Residence Life Coordinator is responsible for fostering a vibrant, inclusive, and supportive residential community within a luxury high-rise building that serves a diverse population, including families and individuals transitioning from homelessness. This role designs and implements community-building activities, promotes resident engagement, and supports housing stability through relationship building and collaboration with service staff. 

The Residence Life Coordinator plays a critical role in bridging the culture of a high-end residential environment with trauma-informed, supportive housing practices, ensuring all residents feel safe, respected, and connected. 

Essential Duties/Responsibilities

• Plan, coordinate, and facilitate a monthly calendar of inclusive events and activities for residents of all ages and backgrounds 
• Develop programming that promotes community integration between market-rate residents and formerly unhoused individuals 
• Organize workshops focused on life skills, wellness, financial literacy, parenting, and social connection 
• Partner with local organizations and vendors to enhance programming opportunities 
• Gather resident feedback to continuously improve engagement efforts 
• Build positive relationships with residents and foster a welcoming, inclusive environment 
• Serve as a visible and approachable presence in the building 
• Support conflict resolution efforts in collaboration with property management and clinical staff 
• Encourage resident participation and leadership in community initiatives 
• Work closely with the Residential Services Program Manager and Saint Francis House team to align programming with supportive housing goals 
• Coordinate with case managers, clinicians, and property management to identify resident needs and trends 
• Act as a liaison between residents, property management, and service staff when appropriate 
• Support lease compliance and community expectations through engagement—not enforcement 
• Apply trauma-informed and culturally responsive practices in all interactions 
• Be mindful of the unique needs of formerly unhoused residents, including barriers to engagement 
• Help reduce isolation and promote housing stability through meaningful connection 
• Maintain accurate records of events, attendance, and resident engagement metrics 
• Manage program budget for activities and supplies 
• Prepare monthly reports on programming outcomes and participation  
• Ensure all activities comply with building policies and safety guidelines 

Requirements

• Proficiency in English.
• Bilingual (Spanish or Haitian Creole) preferred.
• Excellent verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Proficiency with Microsoft Office Suite.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a team with compassion, humility, flexibility, authenticity, and professionalism.
• Strong understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach. 
• Ability to apply best practices in the care of individuals with substance use and mental health disorders
• Commitment to harm reduction practices and values.
• Strong analytical and problem-solving skills.
• Creativity and eagerness to adapt traditional clinical approaches within a permanent housing setting.
• Ability to network and build relationships with external organizations and strengthen internal partnerships with other SFH programs.
• Knowledge of Boston-based treatment providers and resources.
• Knowledge of and confidence in de-escalation techniques and crisis intervention.
• Strong supervisory and leadership skills 

Experience & Education:

•  LCSW required, LICSW preferred
• Minimum of two (2) years postgraduate experience working with highly vulnerable, high-barrier individuals with complex needs.
• Experience providing clinical supervision.
• Experience working with individuals with co-occurring mental health and substance use disorders.
• Experience with crisis intervention, emergency response systems, and short-term stabilization
• Lived experience with homelessness and/or recovery a plus 

Work Environment & Activity:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and carry 10-20 pounds independently.
• Frequently moving throughout multi-level building.
• Constantly operate computer and other office machinery, such as a copy machine, computer printer, projector.
• Eight hours a day, 5 days/week, primarily Tuesday through Saturday 10AM-6PM 
• On rare occasions, extended evening and weekend hours may be necessary, and would be determined and scheduled in advance.
• On-call rotation with other housing leadership team members