Residency Program Manager - ISM, Surgery

The Manager is responsible for overseeing staff, operations and resources within a department or division to ensure optimal result and high employee engagement. The Manager ensures that the department is run according to institutional policies and any applicable regulatory requirements.

• Partner with the Department of Surgery’s Division of Education and General Surgery Residency Program Director on strategic planning, program development, and operational initiatives. 
• Supervise Education Office personnel, establish performance goals, conduct evaluations, and provide coaching and professional development. Delegate responsibilities and ensure efficient workflow management across the Education Office. 
• Develop and implement policies, procedures, and best practices that support educational excellence and accreditation compliance. 
• Lead special projects and process improvement initiatives related to resident education and program operations. 
• Ensure ongoing compliance with all Accreditation Council for Graduate Medical Education (ACGME), institutional, state, and specialty board requirements. 
• Manage Annual Program Evaluation (APE), Program Evaluation Committee (PEC), Clinical Competency Committee (CCC), and accreditation site visits. 
• Oversee resident duty hours, evaluations, milestones, case logs, scholarly activity, and required documentation. 
• Prepare accreditation reports, surveys, data analyses, and institutional submissions. 
• Direct all aspects of resident recruitment through ERAS, Thalamus and the NRMP Match. 
• Develop annual recruitment strategies and oversee applicant communications, interview scheduling, and ranking processes. 
• Coordinate virtual and in-person interview days, second-look visits, recruitment events, and resident activities. 
• Manage recruitment activities occurring during early mornings, evenings, and weekends as required during interview season. 
• Oversee onboarding, orientation, promotion, graduation, credentialing, and offboarding activities. 
• Advise residents regarding institutional policies, leave administration, wellness resources, licensing, and training requirements. 
• Coordinate remediation processes and maintain confidential resident records. 
• Oversee complex rotation schedules across multiple hospitals and surgical services. 
• Maintain educational databases, evaluation systems, and residency management software. 
• Generate reports and performance metrics for program leadership and institutional stakeholders. 
• Develop and monitor residency program budgets. 
• Manage expenditures related to recruitment, educational activities, travel, graduation, and resident wellness initiatives. 
• Coordinate contracts, vendor relationships, and educational resources. 

• High School Diploma/GED required.  Bachelor's degree preferred
• 5 years directly related experience

Non-Bargaining Unit, 862 - Surgery - ISM, Icahn School of Medicine