Resident Account Specialist

Company info:

Graceworks Lutheran Services is a not-for-profit organization serving over 2000 older adults and adults with disabilities. We are a leader in offering services and settings that inspire and support a sense of home when people experience challenging and changing circumstances to aging and living with disabilities.

At Bethany Village, we pride ourselves on providing top-of-the-line care to all residents. Our 100-acres is centrally located in the city of Centerville, OH, and features well-appointed living options, situated on our beautifully landscaped grounds.

Position Summary:

Full Time

Works primarily with Skilled Nursing Facility (SNF) residents, designees, and staff. Responsible for assisting residents and/or their designees with identifying Private Pay, Medicare, Medicaid and other third party payor sources. Answer questions regarding insurance or billing and resolve any issues that may arise during the payment process or escalate as appropriate. Responsible for private pay collections efforts including pursuing estate claims in probate.

Job Duties:

• Meet with new and current SNF residents to explain rates and billing policies for services and identify payment sources and insurance policies.


• Maintain excellent relationships with internal customers (peers) and external customers (residents and families, government agencies, insurance companies, etc.).


• Refers resident or designee to the appropriate staff for assistance with Medicare, Medicaid and other third party payor sources.


• Responsible for being primary liaison for all resident Medicare and Managed Care insurance and insurance billing questions.


• Responsible for filing estate claims to the local probate court.


• Follows policies to inform SNF residents of overdue balances and set up payment plans as appropriate.


• Assist with month end statement processing and statement review as necessary.


• Adhere to all policies and procedures of the organization and all federal and state laws regarding the privacy of protected health information.


• Adhere to all policies and procedures of the organization regarding the use of technology and technology-based information.


• Performs other duties as assigned or requested.

Qualifications:

Minimum Qualifications:   High School diploma or equivalent

Minimum Experience: One or more years’ experience in healthcare services with knowledge of the accounts receivable process and insurances programs preferred. Must have Microsoft Office experience. PCC experience preferred but not required. Must be organized, detail oriented with excellent verbal and written communication and interpersonal skills. Must be able to work as a team member.

Top benefits:

• Tuition reimbursement options


• Paid time off


• Employee Assistance Program and Success Coach are free resources to help you be successful in all areas of your life 


• Health Insurance 


• Dental Insurance 


• Extended Illness Benefit

Graceworks Core Values:

Faithfulness to Christ - As part of the Church, Graceworks Lutheran Services performs its work in response to Jesus Christ and as an extension of his ministry.

Wholeness of Life - Recognizing and valuing the inherent worth of each individual, Graceworks Lutheran Services helps each person experience dignity and the fullest achievable level of physical, mental, emotional, spiritual and vocational ability.

Equality and Justice - Advocating justice, recognizing the equality of all persons when offering services and opportunities for service, and seeking to develop and balance societal resources to serve vulnerable persons who have more intense needs.

Quality of Service – Delivering the highest quality services possible by demonstrating competence, compassion, continuous improvement, innovation and creativity.

Integrity – Demonstrating honesty, integrity, fairness and trustworthiness, ensuring that actions and relationships represent a sincere and balanced expression of organizational values.

Stewardship of Resources – Exercising faithful stewardship of financial resources and physical assets, and is responsible and accountable for their proper deployment in the work of ministry.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.