Resident and Community Lead: Full Time

Safety Hazards and Physical Environment:

• General office working conditions.


• May be exposed to bloodborne pathogens - Low Risk.


• May be exposed to communicable diseases.


• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.

Summary of Responsibilities:

The Resident and Community Lead is responsible for the oversight of the Resident and Community Associates. The Resident and Community Lead will direct and coordinate activities relating to the protection, safeguarding, and security of company assets, employees, residents, invitees, and others. Ensure goals and objectives are accomplished with prescribed priorities, time limitations and fiscal responsibilities. Exercises independent judgment while carrying out overall responsibilities and other activities as assigned.

Essential Functions/Duties:

• Coordinates activities within the safety and access management area.


• Orders supplies and equipment as needed.


• Performs audits of operational performance and conducts physical surveys, including inspection of protective equipment condition.


• Schedules, initiates, and documents fire readiness drills as required by regulation or as deemed appropriate in all levels of care.


• In an emergency situation, serves as a liaison with public law enforcement, fire, and other agencies as it relates to protective operations at The Highlands at Wyomissing.


• Prepares work schedules; assigns or delegates responsibilities.


• Provides work directives for assigned personnel.


• Sets deadlines to ensure completion of operational functions.


• Participate in and completes all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Excellent Customer Service and Communications Skills


• Excellent Interpersonal Skills


• Possesses excellent organizational skills


• Demonstrates good judgment and draws sound conclusions


• Remains calm in all situations and demonstrates problem solving abilities


• Maintains a high degree of confidentiality without compromise


• Microsoft Office products, general computer knowledge.

Supervisory Responsibilities:

• This position manages all employees of the department and is responsible for the performance management and hiring of the employees within the department.

Core Values:

1. AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.


2. COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.


3. COMPASSIONATE: Is empathetic, mindful, and kind.


4. INNOVATIVE: Is curious. Identifies new methods and efficiencies.


5. RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.


6. TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

1. SAFETY: Practices safe behaviors to ensure the safety of all.


2. KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.


3. SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.


4. EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• This is a full-time position in a health care facility that is open 24 hours a day, 365 days a year. The position requires the ability to work during nonstandard hours when the need arises. Weekend, holiday and work during inclement weather will be required.


• Work during inclement weather will be required.

Travel:

• Limited travel primarily to/ from residential areas may be expected for this position.

Education and Experience Requirements:

• High school diploma or GED (Required)


• 1-3 Years of experience in a related role (Preferred)


• CPR or BLS Certification obtained within 90 days of employment (Required)


• Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

• Medical Screening


• Criminal History Clearance


• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)


• Immigration and naturalization (I-9) Clearance


• Valid Pennsylvania Driver's License and acceptable MVR (if operating company vehicle)

Physical Requirements and Physical Demands:

• Hearing: Adequate to perform job duties in person and over the telephone.


• Speaking: Must be able to communicate clearly in person and over the telephone.


• Writing: Must be able to accurately document pertinent information either by writing or typing.


• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.


• This position is frequently required to sit, stand, walk and lift 10 lbs., and occasionally is required to lift and/or carry objects weighing up to 25 lbs.


• This position is occasionally required to stand, bend, crouch, squat, crawl, kneel, balance, pull with force, reach above head, reach above shoulder, lift from floor level up, life from waist level up, lift above shoulders/head, lift 20 lbs. maximum, and frequently lift and/or carry objects weighing up to 10 lbs.

Safety Hazards and Physical Environment:

• General office working conditions.


• May be exposed to bloodborne pathogens - Low Risk.


• May be exposed to communicable diseases.


• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.