Resident Coordinator

About Interfaith Community Services:
At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. 

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Resident Coordinator (Recovery Program) role, you’ll be responsible for maintaining a safe and secure living environment for participants in a residential substance use disorder treatment program. This position will work alongside a comprehensive team of skilled professionals. The Resident Coordinator provides support to substance use disorders counselors and behavioral health clinicians to ensure proper supervision throughout each shift.

• Maintains a safe and secure living environment for participants (drug, alcohol, violence free)
• Acclimates new participants to their living arrangements; assists with participant exits
• Supports direct line staff in maintaining and enforcing of all program policies and procedures and rules
• Monitors participant affairs and help to resolve any issue that may arise
• Assists staff in participant room searches
• Promptly notifies supervisor (as well as other appropriate staff) of any problematic participant behaviors, compliance issues, or any other problems that arise
• Supports direct client staff in supervising assigned chores to participants; oversee completion of chores and ensure safety standards are maintained at all times
• Supports staff in ensuring participants transition to each part of their daily schedule (including but not limited to: waking up, meal times, smoke breaks, daily groups)
• Reviews daily shift log and update next shift of any notable issues
• Accurately records all emergency, disciplinary, and other events that occur during scheduled shift
• Immediately reports medical emergencies to the appropriate agencies/organizations; administers First Aid/CPR and follow agency protocol and standard procedures in emergency situations
• Performs wellness checks on participants as needed or required
• Participates in all staff meetings and trainings
• Works with Program Manager, SUD counselors, and behavioral health clinicians to maintain cohesiveness of community
• Performs additional duties as assigned

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• High School Diploma or GED, required
• Knowledge of alcohol and other drug recovery field, preferred
• Experience working with severely mentally ill, substance use disorder, and homeless population, preferred
• Alcohol and Other Drug (AOD) Certification, preferred
• Bilingual (English / Spanish), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS
• Ability to establish and maintain professional boundaries with clients

• Must have excellent written and verbal communication skills

• Must be highly organized and demonstrate attention to detail

• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints

• Demonstrated experience working with a collaborative team

• Working Knowledge of MS Office (Word, Excel, and Outlook)

• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization• Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency

• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information

• Ability to multi-task in an efficient, thorough, and prioritized manner

• Ability to work quickly, accurately and independently• Ability to anticipate needs, prioritize work and solve problems

WORKING CONDITIONS / PHYSICAL REQUIREMENTS
• Must be able to perform work in an office setting

• May be subjected to adverse conditions, including contact from hostile people

• Exposure to contagious diseases (hepatitis, HIV, tuberculous, etc.)

• Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather

• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis

• Occasionally lifts, carries and balances objects weighing up to 30 pounds• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies

• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking

• Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace

• Must be able to hear, see including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins

• The noise level in the work environment is usually low

Location: Onsite/Escondido

Hourly Rate: $18.00-$20.00  

Hours:  Sunday-Thursday: 2pm-10:30pm OR Sunday-Wednesday: 1pm-11:30pm

EMPLOYMENT BENEFITS
· Paid Time Off· Paid Holidays – 13 scheduled· Flexible Work Schedules

· Medical, Dental, and Vision Insurance· AD&D / Group Life Insurance

· Flexible Spending Accounts – Medical and Dependent Care

· Matched 401(k) Retirement Plan· Early Release Days!

· Work Anniversary Bonuses

· Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

· Employee Assistance Plan (EAP)

· Home Ownership Assistance Program

· Casual Work Environment

· Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.