Resident Driver / Transportation Coordinator - Senior Living

Lead Resident Driver / Transportation Coordinator
Status: Full-time

Location: Ovation Heartwood Preserve; 470 Maxwell Plaza; Omaha, NE  68154

Apply at www.TeamAvamere.com

We are seeking a Lead Driver who combines excellent driving skills with strong transportation coordination abilities. In addition to transporting residents safely, this role will assist with scheduling drivers, coordinating resident transportation requests, assigning routes, and ensuring daily transportation needs are met efficiently. The ideal candidate is organized, communicates well, and can adapt to changing schedules while providing exceptional service to our residents. Transportation coordination and scheduling experience is strongly preferred.

Job Summary

The primary purpose of your job position is to provide reliable and courteous transportation services to residents/patients with safety as a top priority; to provide a communication link between residents, family, and staff; to operate and maintain assigned vehicles; and to maintain records that are required and/or requested by management.

Essential Duties and Job Responsibilities

• Coordinate daily transportation schedules to ensure timely and efficient resident appointments, outings, and community transportation needs. 
• Assist with scheduling and assigning driving routes based on resident needs, driver availability, and vehicle capacity.
• Monitor daily transportation operations and proactively adjust schedules to accommodate changes or urgent requests.
• Operates assigned vehicles in a safe and courteous manner.
• Maintains safe and defensive driving.
• Provides communication link between residents, family, and staff.
• Assists passengers in and out of the vehicle/bus, operates ramps, lifts, and securement devices as needed.
• Reads and interprets maps and driving directions to plan the most efficient route service for residents.
• Presents safety briefing to passengers before each trip departure.
• Keeps assigned vehicle clean inside and outside.
• Maintains accurate, up-to-date records on each trip sheet, vehicle maintenance, fuel purchases, incident reports, accident reports, vehicle condition report and other records that are requested by management.
• Performs minor maintenance tasks on assigned vehicles as required.
• Fuels the assigned vehicle as required.
• Coordinates the schedule for major or periodic vehicle maintenance with management and staff to minimize service interruptions.
• Respond immediately to accidents or medical emergencies by notifying emergency response providers and rendering first aid until emergency personnel arrive.
• Serves as a positive role model while providing transportation services.
• Participates in facility surveys (State/Federal inspections) made by authorized government agencies as necessary or as may be directed.
• Develops and maintains a good working rapport with other departments within the facility to ensure that daily activities can be performed without interruption.
• Reports all accidents/incidents/unsafe conditions to the Administrator immediately.
• Reports complaints and/or grievances made by the residents to the Activity Director/Administrator for resolution.
• Performs all other duties as assigned.

Requirements and Qualifications

• Must be at least 25 years of age or older.
• Must have a valid driver’s license in this state, with a clean driving record.
• Must demonstrate the knowledge and skills necessary to provide care appropriate to the needs of the residents/patients served.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public.
• Must possess the ability to work harmoniously with other personnel.
• Must maintain and have an active CPR/BLS during employment.
• Must have a high school diploma or equivalent.

At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.  

Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire  

•  Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision

• Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan – Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
• Supplemental Insurance Options – Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
• Legal Insurance – Affordable access to legal support for common life needs
• Pet Insurance – Discounted plans through Wishbone
• Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)

 Ovation by Avamere is an Equal Opportunity Employer and participates in E-Verify