Resident Relations Administrator- Panorama Towers

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live. 

Summary: 

The Resident Relations Administrator serves as the primary point of contact for homeowners and residents within the association. This role is responsible for delivering exceptional customer service, supporting day-to-day operations, and assisting with community communication and coordination. The ideal candidate will be professional, proactive, highly organized, and passionate about creating a positive living environment for residents.

Essential Duties and Responsibilities: 

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Serve as the first point of contact for residents, responding to questions, concerns, and service requests in a timely and professional manner
• Maintain a welcoming and helpful front desk or lobby presence during business hours
• Coordinate move-ins, move-outs, and elevator reservations in accordance with building policies
• Support the General Manager or Property Manager in enforcing HOA rules and regulations
• Manage resident communication, including newsletters, email blasts, notices, and updates through various platforms
• Maintain accurate resident records, contact lists, and emergency contact information
• Assist with the preparation and distribution of meeting agendas, board packets, and meeting minutes
• Track and follow up on maintenance work orders and vendor service requests
• Support special projects, vendor coordination, and inspections as needed
• Provide administrative support for HOA meetings, budgeting, and community events
• Promote a safe, respectful, and community-focused atmosphere for all residents
• Other duties as assigned

Requirements

Knowledge, Skills and Experience: 

• 2+ years of administrative, property management, or customer service experience; HOA or high-rise residential experience preferred
• Excellent communication and interpersonal skills, with a strong customer-service mindset
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with property management software is a plus
• Professional appearance and demeanor; able to interact effectively with board members, residents, vendors, and staff
• Ability to handle sensitive situations with discretion and diplomacy
• Advanced working knowledge of Microsoft Office applications (Word, Excel, PowerPoint)

Minimum Education: 

High school diploma required

Language Skills: 

The individual must have strong written and verbal communication skills in order to communicate effectively with employees and clients at all levels of the organization.  

Availability:

Regular business hours and overtime as needed.

Physical Job Description:

Activity Summary 

• Ability to sit, stand, and walk for extended periods
• Frequent use of hands for computer and phone work
• Occasional lifting or carrying of items up to 25 lbs
• Occasional bending, reaching, or stooping
• Visual and auditory ability to communicate and observe surrounding
• Ability to navigate stairs and elevators as needed
• Remain calm and responsive in urgent situations

Working Environment:

This position is based onsite in a high-rise residential building. The role may require occasional evening or weekend availability for resident events, board meetings, or urgent resident needs.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please Vy Nguyen at (949) 334-8166.