Resident Relations Representative

Reporting to the Resident Relations Manager, the Resident Relation Associate provides customer service to the residents of the apartment community. They act as a first point of contact for current residents to address community concerns, generate work order requests and manage day to day ongoing customer service issues. This role plays a critical part in promoting overall resident satisfaction with the apartment community.  

Position Responsibilities:

• Deliver notices and sign delivery notice verification.
• File all necessary paperwork by unit into digital files.
• Complete outward appearance inspections and deliver violation notices.
• Answer telephone and retrieve messages. 
• Greet residents with a smile and positive attitude.
• Prepare work orders and direct to maintenance department for handling.
• Assist residents with 30 Day Notice. Inquire about possibility to retain resident, schedule pre-maintenance inspection within 24 hours, schedule pursuing inspections, and final inspection.
• Close out maintenance work orders once maintenance and/or vendor has completed with follow-up as necessary.
• Issue Barcodes after verifying DMV registration, occupancy, and resident information of vehicle.
• Data entry into Lift Master and YARDI.
• Issue Woods I.D.’s and Entry Gate Codes.
• Ensure Lift Master is backing up system daily at 6:00 p.m.
• Provide keys to vendors as needed.
• Issue parking passes to residents and maintain the data base for monitoring offenders.
• Call for system ‘test’ for water shut-offs.
• Assist in coordinating events for residents

Preferred Qualifications:

• Customer service experience, preferably in property management 
• Strong interpersonal and communication skills 
• Conflict resolution experience 
• Exceptional verbal and written communication skills
• Strong organizational and multi-tasking skills
• The ability to work well in a high volume and sometimes stressful environment
• The ability to work well independently as well as within a team setting
• A positive attitude, and the desire to learn and develop your skills
• College degree preferred; high school diploma required. 

PHYSICAL REQUIREMENTS 

While performing the duties of this job, the employee may regularly be required to walk the property including walking upstairs to third floor, stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. May be occasionally required to lift to 10 pounds. 

Additional Requirements:

• Must pass a background check after conditional offer of employment. 
• This company participates in E-Verify to confirm the employment eligibility of all new employees.