Resident Relations Specialist

Job Description

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to current and future residents.

The

Resident Relations Specialist

will focus on and manage the entire resident renewal process. You will work at our

Bent Tree Apartment Homes, 740+ units located in Centreville, VA.

A bit more about what you’ll do…

Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.

Support residents during the move-out process, which may include notice to vacate and resident transfers.

Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.

Monitors resident retention.

Assist residents with any need

Help residents pay their rent online

Complete move-in and move-out inspections

Register cars to park on-site

Register pets for existing residents

Assist with parcel pending (package deliveries)

Enter in service requests for residents

Answer questions regarding service requests

Assisting with Notice to Vacates and gather information for move-outs

Send communication to residents

Coordinate and plan resident functions

Responds to and manages resident complaints and/or service issues

Contact residents about policy violations

Qualifications:
Qualifications

Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.

2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).

Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.

A reliable mode of transportation.

Ability to work a flexible schedule including evenings and weekends.

Ability to read, write, and speak English.

#PIQ

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

Expected base pay rate of $18.50 to $20.00 an hour + Monthly Renewal Commissions.

You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.

Base salary

plus

Lease Renewal Bonuses.

Opportunity for

extended time-off with benefits

during slower parts of the year.

25% Discounted Rent

at AIR communities (certain exclusions apply, and an application is required).

Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).

Short and long-term disability paid by the company.

401(K) plus company contributions.

Paid Vacation, 9 Paid Holidays, and Paid Sick Time.

Tuition Assistance Program.

Commuter Benefits and Pet-Insurance.

Up to

100% Reimbursement

on Professional Certification/Licensing for Job Related Curriculums.

Paid parental leave

of up to 16 weeks, following the birth or adoption of a child.

Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.

15 hours of paid time annually to

give-back to your community.

Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel

drug screening that

excludes marijuana testing, employment verification & criminal background check.

Qualifications

* Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
* 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
* Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
* A reliable mode of transportation.
* Ability to work a flexible schedule including evenings and weekends.
* Ability to read, write, and speak English.

\#PIQ

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

*

**Expected base pay rate of $18.50 to $20.00 an hour + Monthly Renewal Commissions.** You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
*

**Base salary** plus **Lease Renewal Bonuses.**
* Opportunity for **extended time-off with benefits** during slower parts of the year.
*

**25% Discounted Rent** at AIR communities (certain exclusions apply, and an application is required).
* Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
* Short and long-term disability paid by the company.
* 401(K) plus company contributions.
* Paid Vacation, 9 Paid Holidays, and Paid Sick Time.
* Tuition Assistance Program.
* Commuter Benefits and Pet-Insurance.
* Up to **100% Reimbursement** on Professional Certification/Licensing for Job Related Curriculums.
*

**Paid parental leave** of up to 16 weeks, following the birth or adoption of a child.
* Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
* 15 hours of paid time annually to **give-back to your community.**
* Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel **drug screening that** **excludes marijuana testing, employment verification & criminal background check.**

#J-18808-Ljbffr