Resident Service Coordinator

Resident Service Coordinator

Location: Winston Summit Apartments – Winston‑Salem, NC

Position Summary

The Resident Service Coordinator (RSC) provides proactive education, referrals, and support services to residents—particularly frail and at‑risk individuals—living in Affordable/HUD‑subsidized housing. The RSC empowers residents to live independently and exercise their right to self‑determination by connecting them to federal, state, and community‑based resources that support successful aging in place. Serving as a liaison between residents, property management, and service providers, the RSC delivers exemplary customer service, conducts comprehensive non‑clinical assessments, coordinates services, and monitors outcomes while working independently with sound judgment and critical thinking.

Core Responsibilities

• Conduct comprehensive, non‑clinical assessments to identify resident wellness and social needs


• Assist residents in identifying, accessing, and coordinating services (e.g., personal care, benefits, supportive services)


• Monitor service delivery and follow up with residents and providers to ensure effective outcomes


• Encourage resident engagement and participation in their own care and service planning


• Develop and facilitate educational and preventative health programs for residents


• Build and maintain partnerships with Area Agencies on Aging, ADRCs, and community service providers


• Maintain an up‑to‑date directory of local resources and providers


• Demonstrate professionalism, strong communication, and customer service within the property management team
  

Daily & Ongoing Expectations

• Maintain accurate online timecards and daily case management documentation


• Collaborate closely with property management and attend required meetings


• Navigate local, state, and federal benefit programs and entitlements


• Comply with HUD training, CEU, Quality Assurance, and reporting requirements


• Travel locally for community networking and attend annual conferences (some requiring air travel)


• Maintain a valid driver’s license and reliable transportation

Additional Duties

• Perform related duties as assigned by the Regional Supervisor or Director


• Adhere to NHE policies, procedures, and documentation standards, including:
  
  
  
  • NHE Employee Handbook
  
  
  • HUD Service Coordinators in Multifamily Housing Program Resource Guide
  
  
  • NHE Quality Assurance Documentation Reference Guide
  
  
  • Resident Service Coordination Policy & Procedure Manual
  
  
  
  

Minimum Qualifications

• Bachelor’s degree in a social services‑related field or HUD‑approved equivalent work experience


• 2–3 years of social service delivery experience preferred


• Knowledge of elderly and disability services, referral processes, and local community resources


• Experience working with elderly populations or individuals with disabilities strongly preferred


• Cultural competency training and bilingual skills are a plus

Knowledge, Skills & Abilities

• Effective verbal and written communication skills


• Basic math and reasoning abilities


• Strong judgment, ethical decision‑making, and problem‑solving skills


• Ability to work independently and manage multiple responsibilities

Physical Demands & Work Environment

• Frequent sitting, standing, walking, and repetitive hand/wrist motion


• Occasional lifting up to 25 pounds, reaching, bending, kneeling, or climbing stairs


• Vision abilities required include close, distance, color, peripheral, and depth perception


• Reasonable accommodations may be made for individuals with disabilities

Benefits

Full‑time employees are eligible for a comprehensive benefits package including medical (HDHP & PPO), dental, vision, disability coverage, life insurance, HSA/FSA options, EAP, 401(k), 12 paid holidays (including birthday), and up to 130 hours of PTO.

About NHE, Inc.

Based in Greenville, SC, NHE is a leading property management company delivering high‑quality multifamily, apartment, and HOA management services through professionalism, technology, and dedicated employee expertise.

EOE