Resident Service Coordinator

Resident Service Coordinator

Denver, CO (http://maps.google.com/maps?q=9900+E.+Girard+Ave+Denver+CO+USA+80231)

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Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions.

VOA creates specialized programs to meet the critical needs of the communities we serve-our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver's homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado's most vulnerable citizens.

SUMMARY

The Service Coordinator is directly responsible for the service provision and housing assistance for the residents in the Affordable Housing Portfolio. This program serves seniors and persons with disabilities located at two of the affordable housing sites. Service modalities include Trauma Informed Care, Harm Reduction, and Motivational Interviewing. This position will work in conjunction with the Property Manager at the housing site. Job duties include conducting needs-based assessments, community outreach, providing case management services, supporting housing retention, connection to income resources and/or public benefits, attending meetings/trainings within the community and collaborating care with service providers and multi-disciplinary teams to enable them to live independently and age in place. Responsible for coordinating and/or facilitating health, wellness, and educational programs that are tailored to resident needs to improve resident wellbeing and foster a strong sense of community.

Maintain existing partners and establish new partnerships with the aim of expanding opportunities and resources available to residents

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Responsible for implementing the Service Coordinator program in accordance with HUD and VOA guidelines with planning and execution of at least, two educational/and or wellness centered events monthly.

- Facilitate and accept resident referrals from the Property Manager, family members, service providers and the residents themselves within program guidelines.

-Assess services needed through need-based assessments, surveys, home visitations, group meetings, and daily living activities. -Responsible for identifying and serving the unique needs of the residents and utilizing screening and assessment techniques of appropriate services for the households as indicated by relevant service modalities through an equity lens.

-Provide the residents information on specific services and/or program providers, giving several options whenever possible. Complies with all Fair Housing requirements.

-Encourage the resident and/or family members to arrange for required services, when possible, to maintain and encourage their independence.

-Coordinate and monitor the services and activities of providers to residents to in assurance of quality of care and cost effectiveness. Advocate for residents per their wishes.

-Maintain up-to-date files on service providers in the community by engagement and relationship building.

-Maintain and submit accurate and timely progress and service notes on all residents to include the services they receive with empirical evidence.

- Assists in relocating service for residents as needed and securing emergency housing.

-Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

-Clearly documents all client interactions along with required eligibility and demographic information.

-Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

-Must complete annual CEU requirements.

-Performs job responsibilities in accordance with the Social Work Code of Ethics.

-Perform all other duties as assigned.

POSITION TYPEPart-time, 20 hours per week. (10 hours per week at each property) Two residential properties: Casa De Rosal and Girard Place apartment

Hourly/Nonexempt PAY RANGE $19.20/hr. - $23.05/hr. (Based on experience

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

Volunteers of America is an EEO/AA Employer

Position Will Remain Open Until Filled

Requirements

MINIMUM REQUIREMENTS

- Bachelor's degree in human services, social work, or a closely related field or related experience.

- At minimum, one full year of working with senior citizens and/or people with disabilities.

- Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.

- Criminal and civil background checks within 30 days of hire.

- Excellent interpersonal skills and good organizational skills.

- Proficient in using Windows environment and working with databases. Microsoft Office knowledge is a

plus

Salary Description

$19.20-23.05/hr