Resident Service Director

Job Address:

Southwood Healthcare Center is looking for a Resident Services Director to join their facility.

The position of Resident Services Director provides planning, assessing, coordination, and implementation of services to enhance each resident’s social and psychosocial wellbeing and assures that care standards are met and the highest degree of quality resident care is provided at all times. This position enhances each resident’s quality of life during their stay by addressing his or her social and psychosocial needs, along with the appropriate staff. The Resident Services Director will coordinate the activity programming and social services as they relate to meeting the individual resident’s needs. He or she will also work in harmony with other health care professionals in the community, staff members, family members, and residents to achieve 100% customer satisfaction. The position must function as a team member, team leader, and supervisor to ensure that work is accomplished and quality care is delivered, supporting team members and leading the way in celebrating team successes. While focusing on delivering quality care, the position must also manage the resources within their control and assist others in managing resources.

JOB DUTIES & RESPONSIBILITIES

• Develops and maintains a good working rapport with other direct care givers to assure their participation in and support of all programs/services to benefit the residents’ psychosocial wellbeing.
• Leads the Resident Council Monthly meeting and keeps records.
• Leads the Family Council Monthly meeting and keeps records.
• Creates and provides monthly Support Group meetings.
• Monitors the living space of the facility on a daily basis and assists other staff in addressing issues and taking action.
• Participates in all care conferences and attends any other meetings re: resident care planning and/or center policymaking that affects the caring community concept.
• Works with others to see that all concerns of family/responsible party are addressed and resolved to the customer’s satisfaction.
• Participates in appropriate room changes.
• Counsels family members, residents, and/or staff members.
• Exhibits strong advocacy for resident’s rights and involves appropriate family members, staff members, and residents.
• Reports all grievances and complaints and makes necessary oral/written reports to the Administrator/designee.
• Serves as the resident’s advocate at all times working in harmony with all direct care giving staff to assure that the resident’s needs are being met at all times (i.e. appropriate dress and clean appearance). Is aware of any changes in a resident’s condition and reports immediately to the RN Charge Nurse.
• Identifies and considers information that woul help to solve the problems of residents and better meet their needs.
• Determines the proper approach to an issue in question.
• Assists in identifying and correcting problem areas.
• Improves the quality of activities and/or services and increases a variety of opportunities and choices for the resident.
• Involves family members and guests in activities whenever possible.
• Maintains confidentiality of all resident/family information at all times.
• Maintains contact with resident’s families encouraging them to remain involved in the care and life of the resident and informing them of any change in the resident’s psychosocial well-being as needed.
• Is responsible for the performance of all social and psychosocial functions
• Maintains proper documentation and performs general duties
• Attends and participates in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
• Performs other related activities as assigned or requested.
• Maintains and works within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

QUALIFICATIONS & EXPERIENCE REQUIREMENTS

• 5 years programming experience, memory care preferred. 

• 4 year college degree in Social Work or related field.

• 1 year preferred experience with dementia.
• Social services degree required
• 1 year of prior work/life experiences, preferably in a healthcare setting.
• Must be licensed by the State
• Licensure exam through the State Social Worker and Counselor Board.

THE COMMUNICARE COMMITMENT

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional, person‑centered care as a national leader in post‑acute services for individuals with chronic or complex conditions. Today, our more than 105 skilled nursing and long‑term care facilities serve nearly 13,000 residents at any given time.
To support our centers and ensure long‑term success and continuity of care, CommuniCare has developed integrated lines of business spanning the full continuum of care. These specialized solutions include chronic disease management, memory care, telehealth services, Medicare insurance plans, behavioral health programs, and comprehensive medical services. Together, they enable us to deliver sophisticated, coordinated, and transformative care beyond the walls of our facilities.
Our mission, Serve with Pride, is evident in the quality and consistency residents, families, and community partners have come to expect and trust. With more than 14,000 employees serving communities across Ohio, Indiana, Virginia, and West Virginia, we are dedicated to improving the lives of our residents by placing extraordinary service above all else.
We continue to raise the bar and innovate wherever possible to enhance quality of life—creating environments where residents feel at home, employees thrive, and families find comfort and confidence in the care we provide.