Resident Services Case Manager - FSN

Location: FSN - Little Tokyo Service Center

Compensation: $23-$26/hour depending on experience

Hours: Full-time, Regular, Non-exempt

Benefits: Comprehensive Benefits package includes –

• Paid sick leave, vacation leave, and monthly mental health days


• Paid holidays including your birthday and the week between Christmas and New Year's


• Full health coverage for employees through designated health plans


• Employer matching for 403(b) retirement plan


• Therapy stipend

Supervisor: Director of Resident Services

Background:

For 45 years, Little Tokyo Service Center (LTSC) has provided a safety net of social welfare and community development services to empower people and communities in need.  LTSC provides culturally and linguistically appropriate services to the Japanese American community in the Southland, builds multi-family affordable housing projects to uplift low-income neighborhoods of color throughout Los Angeles, and promotes equitable development and cultural preservation in the Little Tokyo neighborhood.

We are an Equal Opportunity Employer.  We do not discriminate on the basis of race, religion, color, sex, sexual orientation, age, national origin or disability.

Summary of Duties: 

The Resident Services Case Manager will be part of LTSC’s Resident Services Department, providing comprehensive case management support to residents of First Street North (FSN), a 248-unit affordable housing community serving families, veterans, and formerly unhoused individuals.. This position focuses on serving residents in FSN’s general affordable units through direct outreach, individualized case management, job-readiness coaching, childcare referrals, and connection to community resources.

We are seeking a compassionate individual with experience supporting individuals and families through a trauma-informed lens.

On a day-to-day basis, the Case Manager will conduct regular outreach to residents, build trusting relationships, and collaborate with community partners to foster a supportive environment and strengthen access to services. The Case Manager will provide case management support including intake and assessment, goal setting, progress monitoring and reassessment, life-skills development, supportive counseling, benefits assistance, and referrals to appropriate resources.

The primary goal of this roles is to help residents achieve long-term stability by addressing immediate needs while supporting progress toward greater self-sufficiency.

Additionally, the Case Manager will work closely with the FSN Resident Services Coordinator, the Director of Resident Services, as well as the other members of the Resident Services team, Community Organizing, Social Services, and Small Business Counseling teams to strengthen relationships with local stakeholders, including small businesses, institutions, and residents in Little Tokyo, to create meaningful community-building and engagement opportunities for FSN residents.

Responsibilities include:

Outreach & Engagement

• Conduct regular outreach to residents in FSN’s general affordable units


• Build trusting, culturally responsive, and trauma-informed relationships with residents


• Maintain a consistent presence in the building to increase visibility and accessibility


• Engage residents in community events, workshops, and onsite programming

Case Management & Supportive Services

• Complete intakes, assessments, and individualized service plans


• Support residents in identifying goals related to housing stability, employment, health, education, and financial well-being


• Assist residents with applications for public benefits, services, and entitlements


• Coordinate referrals to healthcare, mental health services, childcare, transportation assistance, workforce programs, and other community resources


• Help residents navigate crises and connect them to appropriate crisis intervention supports


• Serve as an advocate for residents in interactions with property management and service providers when appropriate

Community Building, Engagement & Collaboration

(Working closely with the FSN Resident Services Coordinator)

• Coordinate and support community events, workshops, and resident engagement activities


• Foster a welcoming environment that promotes safety, connection, and community cohesion


• Build partnerships with Little Tokyo stakeholders, small businesses, institutions, community groups, to create opportunities for residents


• Coordinate services with onsite property management to address resident needs while maintaining appropriate boundaries


• Maintain strong professional relationships with external partners and resource providers

Documentation & Compliance

• Maintain accurate, timely, and confidential case notes and records in accordance with agency standards


• Track resident progress, service outcomes, and program metrics through Apricot


• Prepare reports as required by internal policies or funding sources


• Follow all ethical standards, privacy regulations, and organizational policies

Additional Duties

• Assist in developing new programs or initiatives to meet emerging resident needs


• Participate in trainings to strengthen trauma-informed, culturally responsive, and housing-focused practices


• Provide general support within the Resident Services team and contribute to departmental planning and evaluation


• Other duties as may be assigned by your supervisor

*Execution of some of the above duties may require driving or use of public transportation to provide services at satellite office or in the field.

Qualifications, Experience, and Skills:

• Bachelor’s degree in Social Work, Mental Health, Human Services, or a related field required.


• Experience in providing case management or outreach services to vulnerable populations (both professional and/or volunteer experience is sufficient)

• Any equivalent combination of education, experience, or training that has prepared you for the role

• Strong understanding of affordable housing, resident services, case management practices, and culturally responsive, trauma-informed service delivery, with knowledge of community resource networks.


• Strong communication, problem-solving, and conflict resolution skills, with professionalism, discretion, and emotional intelligence in engaging residents, staff, partners, and stakeholders.


• Proficiency in computer applications, including word processing, spreadsheets, and internet research


• Strong organizational and planning skills; Strong record-keeping skills for tracking metrics and participation


• Bilingual ability (English/Spanish) preferred.

Equivalent education or experience can be substituted for all minimum qualifications, except when legal requirements, such as a license/certification/registration, are required.