Resident Services Coordinator

Position Summary: The Resident Services Coordinator (RSC) will facilitate access to resources and services for residents, outreach to residents, and work closely with property management, Lead Resident Service Coordinator, and Resident Services Program Manager to provide the highest level of service.

Major Responsibilities/Duties:

• Provide academic support, activities, and supervision of youth in grades K-12


• Provide information, referrals, advocacy, and case management services to individuals and families in need of social, educational, and/or employment services living in our affordable housing properties


• Assist in the supervision and retention of volunteers


• Promote and encourage civic engagement through trainings and linkages to other community initiatives, especially those involving affordable housing, safety, and neighborhood improvement

• Operate the emergency food pantry, bi-weekly food distributions, and senior meal delivery


• Assist with identifying funding sources


• Additional duties as assigned

Qualifications:

• Commitment to the mission of the organization


• Some college or Bachelor’s degree in Child Development, Education, Sociology, Social Work, or related field , or equivalent experience.


• At least 2 years working with youth in an after-school or comparable setting


• Knowledge of various family dynamics, crisis intervention, community engagement, and a high degree of cultural sensitivity


• Ability to relate to youth and adults in a professional manner and maintain professional boundaries


• Ability to work independently and in a team with various partners and programs


• Ability to work in a flexible and adaptable work environment


• Knowledge of/or experience working in underserved, inner city communities, and working with low-income families that may face barriers including but not limited to immigration, refugee relocation, domestic violence, parenting, substance abuse, and others


• Bilingual is desirable (Spanish/Arabic/Somali, Swahili)


• Strong organizational, communication, and interpersonal skills, verbal and written


• High attention to detail and ability to carry out assignments independently


• High proficiency in all areas of Microsoft Office to include Outlook, Word, Excel and PowerPoint, Data Entry (Salesforce desirable)


• Must hold a valid California Driver’s License and be able to drive residents and community members in company van and/or truck

Hours and Compensation  

• 40 hours per week, exempt


• Hourly Range: $22-26/hr depending on experience. 


• Medical, dental, and vision insurance 


• 401K retirement plan with employer match 


• Employee Assistance Program


• Generous paid time off and 11 paid holidays per year

Additional Benefits   

• Offices are closed every other Friday (9/8/80 schedule)


• City Heights CDC is committed to the professional growth of all employees and provides training opportunities accordingly.

Work Environment/Culture 

• Family Friendly. CHCDC provides a family-friendly work environment making it possible for employees to more easily balance family and work, and to fulfill both their family and work obligations.
  
  
  
  • Family-friendly practices/policies: 
    
    
    
    • Every other Friday CHCDC offices are closed for employee day off 
    
    
    • Parental Leave – unpaid leave offered in accordance with State of CA PFL (Paid Family Leave).
    
    
    
    
  
  
  • In compliance with City Heights CDC’s mandatory vaccination policy, all employees and volunteers are required to be fully vaccinated against COVID-19. New employees will be required to provide proof of full vaccination as a condition of employment.