Resident Services Coordinator

Description

Job Description – Resident Services Coordinator 

Job Summary: 

Redstone, a Burlington, VT based real estate development and property management firm, is seeking a Resident Services Coordinator to perform a variety of functions within the office supporting multiple teams across the organization including resident services, maintenance, leasing, and property management. This position is ideal for a resourceful and adaptable individual who thrives in a fast-paced environment and can seamlessly shift focus to meet the evolving needs of the team each day. Candidates should demonstrate strong organizational skills, keen attention to detail, and the ability to think strategically and understand broader objectives. We are looking for a self-driven and competent Resident Services Coordinator to join our team! 

Reports to: Senior Resident Services Manager 

Supervises:?None 

Wage Status:?Non-Exempt; 40 hours/week  

Wage: $23-24 per hour

Job Responsibilities: 

Specific responsibilities will include (but not be limited to) the following: 

• Assist with keeping residential communities informed of building-wide inspections and other planned maintenance projects. 
• Voicemail Triage.
• Developing and maintaining frequently asked questions for residents.
• Assist with Lease Violation Warning Communications. 
• Assemble welcome packets and help with move-in reminders and communication.
• Assist with on-property events or special projects.  
• Field resident work orders, entering them into the database and tracking status as appropriate. 
• Answer office phones/emails, screen and relay calls/messages, and field requests as appropriate for Resident Services and Leasing & Marketing
• Arranging Key and Parking Pass pick up with residents.
• In coordination with the Senior Resident Services Manager and the Director of Residential Facilities schedule and coordinate Redstone’s team of maintenance technicians to ensure that work orders with specific access notes are honored Including last-minute changes and cancellations. This also includes scheduling resident contacts and vendors to arrange access to buildings and apartments for contracted maintenance and vendor services. 
• Provide regular updates to residents on open/pending maintenance requests; Assist with assessment of resident satisfaction of work performed. 
• Assist with keeping residential communities informed of building-wide inspections and other planned maintenance projects. 
• Assist with move-in procedures including welcome packet preparation and assisting with move-in/move-out communications/reminders. 
• Demonstrate sound judgment and a clear working knowledge of property operating procedures. 
• Expected to provide exceptional customer service, creating a strong sense of community for all residents.
• Help support the leasing team when needed. 

Essential Job Requirements 

We are one Redstone! Our team works collaboratively and proactively to deliver exemplary customer service in support of our service standards: Safety, Courtesy, Inclusivity, Efficiency, and Pride of Place. Redstone is looking for a candidate that consistently?exhibits a professional communication style and positive attitude and can pivot quickly.?Exemplary customer service skills are critical.?Our preferred candidate will be able to adapt to the changing needs of projects, be a team player, and exhibit?self-direction.?The candidate should also can multitask and manage multiple projects at one time, with frequent interruptions, and be a problem solver with exceptional written and verbal communication skills and able to maintain composure in stressful situations. Strong computer skills, especially in the Microsoft suite. Yardi Voyager experience is a plus.   

Additional Requirements 

• Attendance is an imperative job function – both during normal work hours and when unexpected demands arise. 
• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. 
• Other duties may be assigned as they arise. 
• Must have a valid driver’s license. 
• Must pass criminal background check. 

Essential Qualities for Success

At Redstone, we operate as one team with a shared commitment to excellence and our core service values: Safety, Courtesy, Inclusivity, Efficiency, and Pride of Place.

The ideal candidate will demonstrate:

• Strong customer service orientation and communication skills.

• Flexibility and adaptability in a dynamic work environment.

• Self-motivation and accountability.

• Team leadership and mentoring ability.

Benefits: Redstone offers a competitive benefits package including: 

• Medical, vision, dental insurance plan; 
• 401K match; 
• 3 weeks paid vacation to start and can earn up to 5 weeks; 
• Paid sick leave; 
• Paternity and maternity leave; 
• Twelve paid holidays and a paid day off on your birthday.