Resident Services Coordinator

Position Summary:

Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident’s requests and/or concerns, facilitate various services to enhance the lifestyle of the residents.

• Partners with Community Manager to effectively manage the front reception area and other onsite amenities.


• Responsible for being the primary point of contact for the community through managing all phone calls, resident emails, greeting visitors, providing community information, and assisting residents.


• Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.


• Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods.


• Reserve and oversee use for amenities, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals and coordinate additional valet and security services as needed.


• Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk.


• Inspect common areas for cleanliness and safety concerns


• Assist Community Manager with architectural submittal process.


• Maintains strict adherence to community and company deadlines.


• Track petty cash and record payments


• Other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent communication skills both verbal and written.


• Ability to multitask while staying focused and detail oriented.


• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.


• Exceptional organization skills.


• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.


• Ability to interact and work positively and effectively with residents and staff at all levels.

Physical Demands & Work Environment:

• Primarily sitting at work station utilizing a computer in an office setting.


• Walking throughout community for inspections as well as any other community needs.