Resident Services Coordinator

St. James Place is committed to having a workplace culture where people love to come to work, feel appreciated, continue to grow and find meaning in their work.  Are you looking for an opportunity that allows you to contribute your talent and passion while providing Joyful Service?  St. James Place is the right opportunity for you.

Salary Range: Salary dependent on education and verifiable experience

Schedule: Monday - Friday 8:00am-4:30am

Job Duties

The Resident Services Coordinator provides administrative and resident related support for the Director of Resident Services and serves as a liaison for Independent Living (IL) resident concerns. 

Qualifications

• High school diploma or GED required; Associates degree or business-related courses preferred.


• Minimum of 2 years of experience in office-administrative functions.


• Strong computer and clerical skills required, including working knowledge of all Microsoft applications.


• Experience in working with the senior population and/or the long-term care or retirement industries preferred.


• Experience with AOD (MatrixCare) a plus.

Essential Functions

Resident Services Support

• Facilitates response to resident needs and addresses issues as appropriate for residents and the department.


• Provides support as needed in helping new residents acclimate into the community.


• Performs final walk-throughs with families for residents transitioning out of independent living.


• Updates resident information in the resident management software (AOD-MatrixCare).


• Assists with updates to IL resident medicine bottle information.


• Updates resident information on public drive and other areas.


• Completes budget tracking for Resident Services and Pastoral Services.


• Completes ADT emails and AOD updates for Independent Living residents as needed.


• Sends monthly emergency update reminder memos to IL residents.


• Prepares and distributes resident death notices/flowers in absence of pastor.


• Coordinates and maintains parking spot assignments for residents, staff and visitors.


• Coordinates and maintains SJP storage records.


• Coordinates new resident photos for album and materials for new resident move-ins.


• Maintains pet registration records and mobie registration records.


• Completes Event Function Sheets for room set ups for Resident Services Activities and assist with resident services events as needed.

Additional Duties:

• Communicates resident concerns to the Director of Resident Services as appropriate.


• Serves as liaison between Directors of Resident Services and residents, families, vendors and visitors.


• Provides written and verbal correspondence independently or as directed.


• Receives, screens, and facilitates phone calls.


• Completes errands and courier tasks as needed.


• Orders and maintains office supplies.


• Assists with other duties as needed to support resident services.

Ability to Maintain Required Work Hours

• May require working long hours or hours outside of the normal work week.


• MAY BE DESIGNATED ESSENTIAL PERSONNEL IN THE EVENT OF EMERGENCY SITUATIONS, INCLUDING HURRICANES, EVACUATION, FIRE, FLOOD, ETC., AND BE REQUIRED TO REMAIN ON CAMPUS FOR THE DURATION OF THE EMERGENCY.

Benefits