Resident Services Coordinator

Who We Are

For more than 40 years, Resources for Community Development (RCD) has been a leading regional nonprofit developer and owner of affordable housing. RCD’s mission is to create and preserve affordable housing for people with the fewest options, to build community and enrich lives. RCD fosters strong, inclusive neighborhoods through strategies that address the health, economic development, education, and housing needs of residents across the community.

Since RCD was established in 1984, we have developed or preserved over 75 communities that provide affordable, high-quality, and service-enriched affordable rental housing to over 3,000 low-income households throughout the Bay Area. RCD is actively growing, with more than 1,000 new units of affordable housing in development or under construction. RCD strives for excellence, and we are seeking an outstanding candidate to join our team.

“What I really love about RCD is how much positive impact we have in people’s lives just by where we build, how we design, and the services we offer. It’s incredibly motivating to open the doors to residents and watch them thrive.” –Dan Sawislak, Executive Director 

The Role

The Resident Services Coordinator (RSC) supports RCD’s mission of providing safe and affordable housing. As part of a team offering onsite engagement to residents of RCD properties, you will be primarily responsible for connecting individuals and groups of residents with community resources and educational programming. Providing specialized support for vulnerable populations, including seniors, families, and individuals impacted by HIV/AIDS or homelessness. The work is focused on five key areas: housing retention; economic stability and employment/education; health and wellness; social engagement and community development; and youth enrichment at multiple properties in the RCD portfolio. 

You will work closely with residents, RCD staff, property management, and third-party service providers or vendors to support residents in meeting their personal goals and to meet specific challenges. Successful candidates will be resourceful, flexible, and dedicated to promoting access to local, state and/or federal social services that directly or indirectly support resident housing stability, health and wellness, access to education, employment, and youth enrichment.

Essential Duties & Responsibilities

Work with Residents 

• Accurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals.
• Provide resident coordination and referrals to all residents at assigned buildings as needed.
• Implement core program/service components outlined in the properties' Resident Services program model. 
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources. Work collaboratively with residents to develop a plan to create and develop leadership skills within the community. 
• Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.
• Recruit, manage and utilize volunteers to meet residents' program and service needs.

Property Assignments & On-Site Presence 

• Provide service coordination at one or more properties
• Office hours must be posted on the services office door and in common areas around the building
• Maintain a friendly, inviting, and welcoming presence on site, some examples include: keep office door and blinds open when not meeting with residents, walk the building while on site to greet residents, and having a pleasant and friendly attitude 
• Maintain a community bulletin board, post relevant and current information that is of interest to residents
• May be asked to provide service coordination at buildings when assigned staff are out of the office, during vacation, sick leave, etc.  

Work with Community Organizations

• Establish and maintain partnerships with relevant organizations and individuals, emphasizing on-site services to residents and the community.
• Effectively organize, facilitate, and participate in and/or lead meetings and community gatherings, including activities with partner agencies that build professional capacity and enhance working relationships.
• Motivate individuals and groups to actively participate and take leadership in improving the community and increasing self-sufficiency.

Peer Support 

• Support with onboarding new staff through shadowing, topics include:
• Model day to day operations of service coordination
• One on one and group activities
• Property Management and Services Coordination
• Activities planning
• Community assessments
• Other items related to day-to-day work

Data and Reporting

• Collect required data for designated program components and record data in the online database accurately and timely.
• Evaluate and report programs and services' outcomes regularly as required.
• Report child, dependent adult, and elder abuse and neglect according to state law.

Coordination with Property Management

• Housing stability and retention
• Referrals and linkages
• Rental assistance needs.
• Lease violations 
• Monthly provider meetings
• Jointly host quarterly community meetings

Qualifications & Skill Set

• 2+ years’ experience in one or more of the following areas:
• Community/neighborhood organizing and community building with residents
• Providing direct services and/or services referrals and linkages in an affordable housing community
• Providing training in areas such as job development, money management, computer instruction
• Professional, responsible and flexible; ability to balance attention to detail and big-picture needs, and to approach problems creatively and proactively. 
• Self-starter, self-motivated with the ability to work independently and as part of a team.
• Exceptional interpersonal skills; work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Develop effective working partnerships with religious, educational, and community groups and institutions to leverage resources.
• Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
• Demonstrate a high level of verbal, writing, and listening skills
• Intermediate level computer skills; email, excel, word, databases, etc.
• Demonstrate a basic understanding of how to work with people with mental health, disabilities, substance abuse, trauma, and/or sensitive personal issues.
• Maintain professional boundaries while building trusting relationships with residents and staff
• Demonstrate exceptional customer service skills to all residents, staff and partner agencies

Work Environment

RCD is currently practicing a hybrid work model. Depending on your distance from our main office in Berkeley, you will be expected to work up to four days in the office. This role may be required to work out of another location or travel to it based on the business requirement.

Travel Requirements

The responsibilities of this position will require occasional travel to off-site locations around the San Francisco Bay Area.

Physical Requirements

While performing the duties of the job, the employee is regularly required to sit, speak and hear. Requires frequent use of a keyboard, computer monitor and phone. Must be able to communicate clearly, both verbally and in writing. Must be able to lift up to twenty (20) pounds occasionally. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Application Procedure & Compensation

Applicants should send a cover letter, resume via Paylocity. Applicants with suitable experience and/or skills will be contacted for interviews. 

RCD offers competitive benefits including: paid vacation and sick leave; health, dental, vision, life and long-term disability insurance; pre-tax flexible spending and commuter plans; and employer contributions to a retirement savings plan.

The salary range for this position is $35.81 to $ 37.69, based on factors including experience, qualifications, role specialization, and market conditions. Salary placement within this range considers current and past employees' salaries for similar roles, budgetary limits, and market demand.