Resident Services Coordinator II - Caroline Severance Manor

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Resident Services Coordinator II will facilitate and implement core programs as delegated by the program model. Collect and record data to measure program outcomes. Identify human and community service needs of residents. Candidate must have knowledge of: youth education and enrichment, group facilitation for youth and adults, complexities of homelessness, trauma, mental health, substance use. Ability to utilize person-centered approaches, trauma-informed best practices, de-escalation. Must be able to lead and implement community engagement strategies.

Caroline Severance Manor is a multi-family property with 85 units. Experience working with families and youth is preferred. Bilingual preferred. 

Pay: $28.00-32.00//hour DOE

Benefits:

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision  


• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 


• 403b + match 


• Early close Fridays (3 paid hours each Friday)   


• Early close prior to a holiday (3 paid hours) 


• Paid Time off between Christmas and New Year's Holiday 


• Paid Volunteer Time  


• Paid Parental Leave and Care Giver Leave  


• Paid Life Insurance 


• Free Employee Assistance Plan  


• Free Basic Dental


• Pet Insurance options

Duties:

• Implement priority programs and essential activities/ as outlined in the Resident Services program model.


• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.


• Evaluate outcomes of programs and services delivered on a regular basis as required.


• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.


• Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.


• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.


• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.


• Participate in the annual property and/or grant budget process and maintain accurate recording and tracking or related expenditures


• Collect information and document incidents that could potentially need follow-up by property staff and/or residents involved.


• Actively collaborate with Resource Development staff and other Resident Services staff to share information and implement fundraising plans.


• Manage volunteers.


•  Maintain regular and punctual attendance.


•  Work cooperatively with others.


• Comply with all company policies and procedures.

Minimum Qualifications of Position

• High School Diploma or equivalent.


• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications of Position

• Two (2) years experience working with individuals with mental health issues.


• Two (2) years working with senior and developmentally disabled populations.


• Bachelor’s Degree in a related field.


• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.


• Experience supervising staff.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.


• Demonstrate a high level of verbal, writing, and listening skills.


• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).


• Maintain confidentiality and to obtain appropriate release of information as necessary.


•  Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

At Mercy Housing, everyone contributes to a mission and values centered culture. We are committed to demonstrating the values of Respect, Justice and Mercy in all aspects of our daily work. 

*this is a brief description of the position

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.