Resident Services Coordinator - The Aries Apartments

Start your career at Bellwether Housing as a Resident Services Coordinator in the vibrant city of Seattle, WA 

Who We Are: Through the development, ownership, and operations of affordable housing properties, Bellwether Housing has been a trailblazer in transforming the lives of lower-income individuals and families in our region. As the largest non-profit housing provider in the Pacific Northwest, Bellwether is a leader in State and local housing policy issues, an innovator in financing and housing development strategies, and a trusted partner to a diverse array of organizations in our community, while providing resident and real estate development services to other mission-driven non-profits around Western Washington.  
 

Salary: $30.16 - $36.26/hour. 

The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors, including knowledge, skills, experience, qualifications, location, and other factors that would be critical to success in this role. 
 

Position Overview: The Resident Services Coordinator supports Bellwether residents by offering available resources and referrals to community members, conducting educational and social building events, and collaborating with property management to promote housing stability and build and maintain a sense of community.

This position will serve residents at Aries at Bitter Lake, a new affordable housing building that serves families and single adults in North Seattle. Experience providing services to low-income families with young children, individuals with behavioral health challenges, and familiarity with public assistance programs and the local social services ecosystem are highly desired. 
 

Work Schedule: Hybrid, 4 days onsite. Monday-Friday, 8:30 am – 5:00 pm. The final schedule is to be determined by the supervisor.  
 

Your Impact:  

• Liaison between Bellwether residents and external community service agency resources.  Maintain and facilitate relationships with service agencies. 
• Engage in effective networking and collaboration to utilize available community support and resources, including the initiation of new partnerships.   
• Attend staff and community meetings. Update and share new resources with Bellwether staff and residents as needed. 
• Inform residents about community resources and services, arrange monthly presentations, and attend meetings as necessary. 
• Conduct ongoing outreach to all residents.  Provide resources and referrals to residents as needed. 
• Maintain the confidentiality and privacy of residents and compliance with regulatory requirements.  Archive all required forms and case notes securely. 
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents. 
• Participate in activities related to understanding institutional and structural racism and building cultural competence. 
• Collaborate with the Property Manager and other site staff to resolve resident issues. 
• Follow Bellwether principles, policies, and procedures; embody Bellwether values. 
• Occasionally, travel to other locations to train and collaborate with other Bellwether Resident Services staff. 
• Complete all reports in an accurate and timely manner. 
• Complete all required training each year. 

• Direct experience providing services to low-income households, seniors, and/or adults with disabilities, preferably including the provision of information and referral services, preferably in a housing setting. 
• Demonstrated ability to work with diverse populations, including multi-cultural, age, and disability. 
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP. 
• Knowledge of mental health issues and familiarity with the mental health system. 
• Excellent oral and written communication skills. 
• Proficiency in MS Office suite, i.e., Word, Excel, PowerPoint, and Outlook. 
• Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers. 
• Experience in de-escalation and conflict resolution. 
• Ability to maintain regular, reliable attendance records. 
• Must be on site up to 32 hours per week. 
• Occasional weekend and evening shifts may be needed. 
• Familiarity and experience with social services resources for low-income families in the Seattle area. 
• Bachelor’s degree in social work, human services, or related field; four years of equivalent professional experience may be substituted for a degree. 

• Competitive compensation accompanied by a generous benefits package. 
• Medical, dental, and vision insurance. 
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future 
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year. 
• An ORCA Transit Pass to navigate the city with ease. 
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days. 
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities. 

At Bellwether Housing, you will elevate your career in a role that's as rewarding as it is impactful, where you’ll be part of a movement that is helping shape the future of affordable housing in Seattle and where diversity, equity, and inclusion are the pillars of our success.  

Note: This role requires successful completion of a background check in accordance with Seattle’s Fair Chance Employment Ordinance. 

Bellwether Housing is an equal opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants [and employees] by providing reasonable accommodations to people with disabilities.  

To request Reasonable Accommodation for the application or interview process, please contact [email protected]. Bellwether Housing is dedicated to building a diverse, equitable, and inclusive workplace. We value having employees whose skills, experiences, and backgrounds reflect the populations we serve. We are committed to being an anti-racist organization, while acknowledging we have a long way to go. You can learn more about our DEI work on our website.