Resident Services Director (RSD)

Salary: $55,000–$65,000 annually

About the Role
The Resident Services Director is responsible for creating an exceptional, hospitality-driven resident experience. This role oversees front desk and transportation operations, leads the Ambassador Program, manages move-ins and move-outs, and acts as the primary liaison between residents, families, staff, and outside vendors. The RSD ensures smooth daily operations, strong communication, and a welcoming environment for all residents.

What You’ll Do

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  Lead, schedule, and support the front desk and transportation teams.

  
  


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  Maintain high service standards, provide coaching, and lead staff performance development.

  
  


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  Oversee resident communication, ensuring warm, timely, and solution-focused interactions.

  
  


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  Manage move-ins, move-outs, and resident transfers while tracking trends to improve retention.

  
  


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  Coordinate with vendors and service providers for maintenance, appointments, and community needs.

  
  


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  Lead the community’s Ambassador Program, including meetings, welcoming new residents, and hosting bi-monthly welcome luncheons.

  
  


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  Maintain accurate logs, emergency communication procedures, and documentation.

  
  


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  Support administrative tasks, events, and cross-department collaboration.

  
  


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  Identify and implement process improvements to elevate professionalism and service workflows.

  
  

What We’re Looking For

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  Strong leadership and team management experience.

  
  


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  Excellent communication, customer service, and problem-solving skills.

  
  


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  Ability to multitask, stay organized, and remain calm under pressure.

  
  


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  Professional, dependable, and committed to creating a positive resident experience.

  
  


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  Previous senior living, homehealth or hospice experience, hospitality, or customer-facing leadership experience is a plus.

  
  

Compensation & Requirements

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  Full-time, on-site leadership role

  
  


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  Salary: $55,000–$65,000 DOE