Resident Services Director

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This individual is responsible for fulfilling leasing and move in goals. They are also expected to maintain a positive image of the community with referral sources, residents, and employees. The Community Relations Director will lead the sales and marketing department at the community.

• In consultation with the Executive Director, hire, train, discipline, and terminate departmental employees in accordance with Senior Lifestyle Corporation human resources Policy.
• Monitor the “outside care providers” working at the community.
• Assess prospective residents for appropriateness of residency.
• Coordinate New Resident Orientation processes to ensure a smooth transition and appropriate socialization activities.
• Conduct family conferences to determine the amount of support services required to meet the resident’s needs.
• Respond to emergencies when on site to assess situation and alert medical help when necessary.
• Address and follow-up on all resident Concern, Incident, and Accident Reports in a timely manner.
• Contact family members during times of emergency and other concern issues.
• Communicate on a regular basis with health care providers to monitor and assess health conditions, safety issues, and needs of all residents.
• Communicate with other staff members concerning resident changes and building operation issues.

• Prepare and monitor compliance with annual budget.
• Develop and maintain a positive image with local community.  May attend social and civic affairs.

• Maintain confidentiality of business policies & procedures and with residents’ and potential residents’ information.
• Ensure that all department employees adhere to the proper grooming and uniform policy.

• Participate in Manager On-Duty program.

• Attend all required training, in-service, and staff meetings.

• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.
• Adhere to all policies and procedures of Senior Lifestyle Corporation.
• Perform other duties as assigned by the Director of Sales and Marketing.

Qualifications/Skills/Educational Requirements:

Level of Formal Education: A Bachelor’s Degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Area of Study: Recreation Therapy, Social Work, Psychology or related field

Years of Experience: 3+ years

Type of Experience: 3+ years of working with seniors and individuals with dementia including leading programs, handling complex behavioral issues, developing and evaluating social and recreational programs, and the coordination of services

Special Certifications: : Licensed social worker, activities director certification, certified therapeutic recreation specialist, certified dementia practitioner.

Language Skills: Acceptable fluency in English in order to perform job duties and speak, read, write, and communicate with all others.

Technical Competencies:

Skills and Ability:

• Demonstrate leadership and interpersonal abilities.

• Effective change management skills.
• Problem solving capabilities.
• Expertise in planning and organizing.
• Ability to manage stress in a fast paced environment.

Information Systems:

Personal Attributes: Adaptable, compassionate, balanced, flexible, focused, professional, proactive, responsible, results and detail oriented. Handle stress well and remain calm in stressful situations, be flexible

Other/Preferred: Demonstrated teaching and training skills.

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.