Resident Services Professional

Who we are:

At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.

About the role:

The Resident Services Agent is responsible for providing customer service support to residents and prospective residents for Small Property Division of Sunrise Management. This includes answering telephones, greeting customers, performing move-in procedures, processing maintenance service requests, processing rental applications, filing, scheduling, copying, faxing, mailing, general office support and various tasks as assigned.

This is a Full-Time position, Monday through Friday, from 8:00 am to 5:00 pm. 

• Backup for phone calls for regional property managers
• Miscellaneous correspondence and administration including, but not limited to letter writing, faxing, copying, mailing.
• Maintain property and owner files in file order for assigned portfolio.
• May compose narratives and cover letters, review monthly financials.
• Mail monthly Income/Expense Reports and monthly fund distribution to owners ensuring instructions for distribution are followed.
• As directed, conduct communication with clients in a friendly but professional manner to obtain or relay information as directed by Regional Manager or Director of Management.
• Assist in promoting Sunrise Management and securing new business.
• Monitor ADP to ensure staff is clocking as appropriate and staff/manager timecard approvals are completed bi-monthly.
• Oversee flow of and coordinate receipt of weekly and monthly reports from sites and delivery to corporate offices and clients.
• Communicate with on-site staff on an ongoing basis about missing documentation, reports, procedures, meetings, deposits, timecards, etc.
• Assist the Regional Manager with coding, processing and preparing invoices for approval.
• Ensure the onsite staff is updating Market Surveys and disseminate copies to appropriate parties.
• Assist Regional Managers with rent increase administration.
• Assist Regional Managers with contracting and bidding.
• Prepare and review past due ledgers/statements to residents mid-month.
• Prepare tenant bill back letters and input to Appfolio.
• Copy bills and mortgage statements for financial reporting to clients.
• Assist with the maintenance of employee contact list for Regional Manager’s portfolio in accordance with Sunrise Managements policies and procedures.
• Create flow charts as directed by Regional Manager
• Draft/Develop procedures/policies as directed by Regional Manager
• Collect weekly vacancy reports from resident managers.
• Adhere to company accounting directives, including but not limited to income accounting, expense control, and petty cash accounting.
• Represent Sunrise Management and the community in a professional manner by maintaining a positive businesslike attitude in person and on the telephone. Dressing in a neat, clean, professional manner and adhering to appropriate grooming.
• Adhere to Fair Housing Policies.

• Previous property management and administrative work experience required
• Must be highly computer literate and is able to assimilate to new software quickly.
• High school diploma or equivalent required. 
• Excellent communication skills - both verbal and written
• Incumbent must have reliable transportation available and have a valid driver’s license and automobile insurance, as travel to various sites throughout the month will be required.

• Incumbent must have reliable transportation available and have a valid driver’s license and automobile insurance, as travel to various sites throughout the day will be required.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A confident, empathetic leader
• An exceptional communicator: written and verbal
• Team player
• A problem solver with sound judgement
• Curious and proactive
• Growth-oriented, detailed and well-organized
• Tech and marketing savvy
• Target and results-driven

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time-Off/Holidays
• 401(k) Retirement Plan
• Employee Assistance Program

What is Next?

Make the leap and take the shot!  Submit your resume to us today.  

Sunrise Management is an equal opportunity employer and a drug free workplace.  We celebrate diversity and are committed to creating an inclusive environment for all team members.