Residential Case Manager

Bay Area Women's Center seeks a Residential Case Manager to join our team. This position supports the agency’s domestic violence emergency shelter program.

BAWC proudly offers a 32-hour full-time workweek to promote a healthier work-life balance. Our commitment to being an LGBTQ+-friendly workplace is unwavering, and management actively works to cultivate an environment where everyone feels valued, heard, and included. We celebrate diversity and believe that everyone deserves respect, acceptance, and equal opportunities.

As part of our commitment to our employees, BAWC provides an exceptional benefits package. This includes staff wellness programs, platinum-level health care, and more than three weeks of paid time off in your first year, ensuring your well-being and time for self-care. Staff also enjoy paid lunches, eleven paid holidays, a paid day off in the month of the employee's birthday, AD&D/Life/LTD insurance, and a matching retirement option. With BAWC, you'll also have the opportunity for personal and professional growth, and most importantly, you'll be part of an amazing, diverse team working together to influence societal change that saves lives every day.

Bay Area Women's Center stands as a beacon of hope and support for individuals facing domestic and sexual violence. The center offers a safe haven and a range of vital services, from emergency shelter to counseling, ensuring that every person in need receives the care and assistance necessary to rebuild and empower their lives.

The Residential Case Manager is a crucial support role to survivors residing in the shelter, providing guidance and resources to individuals and families. This role involves creating a welcoming and supportive space for survivors, helping them to adjust to the shelter, and working with them to set and achieve personal goals. The goal is to empower survivors to regain autonomy and prepare for a successful and independent life post-shelter. This position requires a compassionate approach and a commitment to the survivor's confidentiality and safety.

The ideal candidate has experience in a residential setting and exhibits empathy, self-leadership, and effective decision-making skills. A bachelor's degree in social work/human services and some experience in crisis intervention and group facilitation are preferred. Relevant work experience may be considered. Knowledge of domestic violence is preferred but not required. On-the-job training will be provided.

The clientele of the Residential Case Manager is primarily survivors of domestic violence, but the individual will occasionally work with survivors of sexual assault. This position is primarily scheduled for first-shift hours and works with the team to cover open shifts and holidays when necessary.

BAWC does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, gender identification/expression, sexual orientation/expression, partisan considerations, genetic information, or any protected class.

Applicants wishing to be considered must submit a resume to apply.

Specific Duties:

• Provide crisis intervention and support services for adult victims of domestic and sexual violence.
• Facilitate residential support groups.
• Assist families in acclimating to residential living.
• Develop individualized service plans.
• Provide advocacy and education as related to the service plan.
• Assist clients in applying for Crime Victims Compensation.
• Answer crisis phone lines.
• Participate as a member of client-related committees and meetings.
• Attend training to increase knowledge and skills.
• Maintain ongoing, positive communication and collaborative efforts within the community.
• Ensure confidentiality and accuracy of client records.
• Compile, maintain, and report statistical data as required and necessary.

This is only an outline of responsibilities and should not be considered all-encompassing. The nature of the position may expose the employee to sensitive and graphic subject matter.

• Preferred: Bachelor’s degree in social work or associated field, with some related work experience

• Consideration may be given to individuals with at least six years of related work experience.
• Preferred: Knowledge and experience with family dynamics and domestic violence issues.
• Crisis intervention skills.
• Group facilitation skills.
• Ability to be non-judgmental and work with a diverse population,
• Ability to work individually as well as in a team environment.
• Excellent written and verbal communication skills.
• Experience in residential services preferred.
• Able and willing to work a flexible schedule.
• Able and willing to travel.
• Able to lift 20 pounds on occasion.
• Able to climb stairs.
• Able to safely operate agency equipment and machines.
• Successful candidates are subject to Central Registry Clearance and criminal background screening.

This is a non-exempt, full-time, 32-hours per week position starting at $21.00 - $22.00 per hour.

• Short Workweeks: A 32-hour work week for full-time staff; overtime at time & one-half pay if working past 32 hours.
• Shift Premium: An additional $5 per hour premium if working between 10pm and 6am.
• Paid Lunches: No need to clock out for lunch.
• Birthday Leave: An extra day off to celebrate your special day.
• Staff Wellness Programs: Initiatives to promote physical and mental health.
• Paid Time Off: Over three weeks of leave in the first year for rest and rejuvenation. Increased accruals based on tenure.
• Paid Holidays: Eleven days throughout the year to celebrate national holidays.
• Platinum-Level Health Care:  Premium, zero-deductible medical coverage for employees. Dental & vision included.
• Insurance Coverage: Comprehensive AD&D, Life, and LTD insurance policies.
• Retirement Plan:  3% matching contribution to your retirement savings.

We are hiring for multiple positions. See our posting for Crisis Hotline Advocate