Residential Case Manager - FHARPS

Job Title: Case Manager – Diversion Residential 

Supervisor: Diversion (FPATH, LINC, or OCRP) Supervisor 

Effective Date: February 6, 2024  

FLSA: Non-Exempt 

Job Summary: The Diversion Residential Case Manager works as part of a team to provide behavioral health services, skills training, and community support in a residential setting within their assigned diversion program. This position is responsible for providing treatment and care coordination based on resident needs and the treatment plan, progress notes, and collaborative reviews for the assigned caseload, as well as support to all residents served as part of the care team. 

Essential Job Duties: 

• Serve as secondary Case Manager and primary on-site contact for residents at assigned location, including advocating for and coordinating resident needs and services; assisting with Service Plans, Crisis Plans, and other documentation and providing consistent contacts, skills training, and care coordination to work towards goals 

• Coordinate with relevant internal and external departments to coordinate resident referrals, ensure timely intake into program, and review of individualized plans 

• Collaborate with care team to ensure all residents access needed treatment, support, case management, and appointments, including transportation to external providers 

• Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment 

• Coordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training 

• Actively participate in Shift Change meetings and complete associated documentation 

• Complete daily documentation in electronic medical record on resident interactions, medications dispensed when assigned, and other required documentation, ensuring an interaction or observation and subsequent documentation are completed for all residents across the team 

• Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc. 

• Monitor spending of Petty Cash and other agency money to ensure accountability and appropriate use 

• Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency 

• Participate in discharge planning and written summaries of treatment as needed for resident referral and releases of information 

• Assist with and support on-site cleaning, including skills training with residents to maintain personal and community spaces, laundry, and preparation for regular pest treatments 

• Provide immediate crisis intervention and resolution as needed 

• Always maintain resident and staff confidentiality 

The Diversion Residential Case Manager works with care team to ensure high standards of care are provided within the program, including but not limited to:  

• Providing appropriate levels of treatment, skills training, and assistance are provided to residents in managing mental health symptoms and developing skills and insight to manage symptoms, including Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) per their service plan and individual needs, such as assistance in hygiene needs, cleaning, finances, transportation, etc. 

• Partnering as a team to deliver current programming and fill vacant position duties 

• Working collaboratively with larger outpatient team of providers to support resident in actively working towards treatment goals 

• Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs 

• Maintaining and documenting in resident charts and program trackers following agency, county, state, and federal guidelines.  

• Providing and receiving input as part of resident’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc. 

• Facilitating regular group and individual activities, encounters, and specialized resident events, such as outings and holiday gatherings 

• Performing other duties as assigned. 

Basic Qualifications 

1. Apply for Agency Affiliated Counselor credential with Washington Department of Health within 30 days of hire, if not otherwise licensed, and obtain and maintain registration and/or licensure 

1. Successfully pass criminal background check before hire date 

1. Obtain/maintain valid First Aid/CPR card or certificate within 30 days of hire 

1. Complete Tuberculosis (TB) test within first 2 weeks of hire with acceptable results 

1. Hold a valid license for 1 year with clean driving record to use agency vehicles 

1. Have legible handwriting and ability to do simple mathematics 

1. Able to navigate and comprehend charts in electronic medical record 

1. Able to work independently and within a team 

1. Able to communicate information and ideas so others will understand. Able to exchange accurate information in these situations. 

1. Able to perform duties outlined above within reasonable accommodation 

Preferred Qualifications 

1. Prior experience with mental health or diversion services population 

1. Bachelor’s degree in social sciences or related field 

Acknowledgment Statement: 

I have read this job description and understand what is expected of me in this position. Any requests for reasonable accommodations should be reviewed with my supervisor and HR.