Residential Children's Case Manager

Purpose:  

The purpose of the Residential Children’s Case Manager is to provide trauma-informed and trauma-responsive services to children and families participating in Domestic Violence, Sexual Violence, and Addiction Recovery residential programs while in shelter. This role supports the safety, stability, and overall well-being of children and their families during their shelter stay. '

Typical Working hours:

Full-time, salaried with normal working hours being Monday-Friday, 7 a.m.- 3 p.m.

Expectations of every YWCA Staff Member: 

• Uphold and promote the YWCA Mission. 
• Maintain compliance with state standards.
• Adhere to established policies and procedures.
• Contribute to fund development efforts for support of all programs and the overall Association. 
• Provide support to other departments and staff.

Essential Duties:

• Complete children’s intake and initial needs assessments for children and youth entering residential programs.
• Provide case management using a Two-Generation (2Gen) approach, addressing the needs of both the parent/ and child to support the well-being and long-term stability of the entire family.
• Provide trauma-informed case management to children and youth impacted by domestic violence, family instability, and/or parental substance use and recovery.
• Develop and monitor individualized goals and service needs for children and youth.
• Observe parent-child interactions and provide appropriate support, redirection, and education around parenting and daily living skills.
• Connect children and families with appropriate community resources, including educational, behavioral health, childcare, developmental, recreational, and other supportive services.
• Assist families with school enrollment, school transportation needs, bus arrangements, and other educational barriers (IEP).
• Facilitate and assist with children’s groups, activities, special events, and field trips.
• Help create developmentally appropriate activities for children of different ages.
• Support opportunities that promote family bonding, resiliency, social-emotional development, and healing from trauma.
• Complete all required documentation related to client progress, services, referrals, activities, outcomes, and program participation, and required tracking and reporting of data 
• Maintain accurate records and document interactions with children in all residential programs according to agency and funding requirements.
• Maintain compliance with organizational policies, confidentiality requirements, grant expectations, and applicable state standards.
• Work collaboratively with Residential Services staff, Advocacy team, Recovery staff, interns, volunteers, schools, and community partners.

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• Attend required staff meetings, trainings, continuing education, CPR, First Aid, and other professional development opportunities.
• Assist with maintaining appropriate coverage and safe programming during children’s activities and community outings.
• Respond appropriately to client and child concerns while helping maintain a safe, respectful, supportive, and trauma-informed environment.
• Participate in Coverage On-Call rotation.
• Perform other duties as assigned to support the goals of Children’s Services and Residential Services.

Education:

• Bachelor's in Social Work, Human Services, or related field, or equivalent education and experience.
• CPR and First Aid Certifications within the first year of employment.

Knowledge and Experience:

• Knowledge and experience providing trauma-informed care and trauma-informed responses to children, youth, and families impacted by domestic violence, substance use, and other forms of trauma. 
• Knowledge of Adverse Childhood Experiences (ACEs) and their potential impact on child development, behavior, emotional well-being, family relationships, and long-term outcomes. 
• Experience providing child and family-centered case management, including assessments, goal planning, referrals, follow-up, and coordination of services. 
• Knowledge of child development and age-appropriate behaviors, including recognizing when additional support or referrals may be needed. 
• Experience facilitating or supporting parenting education/classes that strengthen parenting skills, healthy communication, positive discipline, routines, and parent-child relationships. 
• Knowledge of the effects of domestic violence and substance use disorders on children and families. 
• Experience using strengths-based, person-centered, and family-centered approaches when working with children and caregivers. 
• Knowledge and experience in conflict resolution, crisis intervention, de-escalation, and responding appropriately to challenging behaviors. 
• Ability to establish healthy, professional boundaries while building trusting and supportive relationships with children, youth, and families. 
• Experience collaborating with schools, behavioral health providers, child welfare agencies, community organizations, and other service providers. 
• Knowledge of educational supports and experience assisting families with school enrollment, attendance, transportation, and other educational barriers. 
• Experience planning and facilitating children’s activities, groups, family activities, field trips, and developmentally appropriate programming. 
• Knowledge of community resources and the ability to make appropriate referrals and connections to services based on the needs of children and families. 
• Experience maintaining accurate, timely, and confidential case documentation, including intakes, progress notes, service plans, referrals, incident reports, and program outcomes. 
• Ability to collect and track program and grant-related data to measure child, parent, and family progress and outcomes. 
• Knowledge of confidentiality, mandated reporting, professional ethics, safety practices, and organizational policies when serving vulnerable children and families. 
• Strong communication, teamwork, problem-solving, organization, and relationship-building skills. 
• Ability to work effectively with individuals and families from diverse backgrounds and life experiences while maintaining dignity, respect, and professionalism. 

Physical/Mental Essential Requirements:

• Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).  
• Full range of body motion including manual and finger dexterity and eye-hand coordination. 
• Requires corrected vision and hearing to normal range.
• Ability to sit at a computer work station for extended periods of time.  
• Occasional need to stand for long periods of time.  
• Ability to focus on detail and accuracy of work product.  
• Work is performed primarily in a non-smoking office environment combined with remote/community-based work, though travel may expose employee to inclement weather conditions. 
• Occasional high stress may be experienced in dealing with clients, staff and volunteers.

The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.