Residential Clinical Program Manager

1. Have a basic knowledge of substance use disorders
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of each person and organization we serve.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to patients, referents and all community partners

• Serves as a member of the Residential Leadership Team and Fora’s Leadership Team. 
• Establishes protocols, policies and practices that increase the therapeutic excellence of the program and hold staff accountable to these standards. 

• Develop and implement staff training related to co-occurring disorders, trauma-informed care, and crisis intervention.
• Provides regular (biweekly individual and monthly group) formal management supervision with the clinical staff.  Has skills to independently identify growth and performance opportunities of direct reports and follow through with necessary progressive discipline as appropriate.
• Focus on stability in the counselor schedules, to include oversight of 7-day a week programming.  This includes focusing on hiring and onboarding for any vacant positions, arranging coverage for staff absences, and ensuring that patients receive consistent and predictable treatment services.   
• Orients, supervises, and completes preliminary and annual evaluations of addiction and mental health counselors
• Stays current with agency changes and evidence-based models in programs, policies, or procedures, and communicates this information to all residential staff, as well assure staff are integrating this information into daily practice.

• Provide after-hours (to include evenings and weekends) crisis and operational coverage, which is shared with other members of the residential leadership team on a rotating basis.
• Has ability to independently anticipate both patient and staff needs and use both change management skills to manage change in a fast-paced residential environment
• Demonstrates the ability to assist the residential team in making trauma-informed and timely decisions in response to daily needs of patients. 
• Ensure effective, detail-oriented, and timely communication to all stakeholders (to include departmental leaders, direct service staff, and patients)  of any changes in daily operations and to manage consistency in daily operations

• In coordination with Fora’s Quality Manager and Clinical Director, adheres to Federal and State laws and agency policies and procedures regarding the treatment of substance use and mental health disorders.
• Recognizes the importance of individual differences that influence patient behavior and apply this understanding to clinical practice.
• Actively participates in ongoing supervision and consultation, bringing any ethical questions that arise  to Clinical Director and CCO.
• Develops and utilizes strategies to maintain one's own physical and mental health.
• Maintains any licensure held at time of hire.
• Serves as a role model for staff and patients by demonstrating ethical behaviors, effective communication and suitable problem-solving skills.

• Develop agenda items, own invites, and facilitate treatment team and clinical supervision meetings, to include oversight of follow through with intervention plans.
• Actively builds, strengthens, and maintains effective working relationships with leaders in all Fora programs (to include outpatient, family therapy, peer mentors, facilities, kitchen, front desk, and medical)
• Responds to verbal and written communication in a timely and complete manner indicating plans, target dates and feedback mechanisms.
• Communicates and collaborates effectively with staff from other departments.
• Maintains cleanliness and safety of work environment.
• Attends Health & Safety meetings, Quality Improvement, and Leadership meetings, as assigned.
• Attends All Staff and Residential All Staff meetings and other meetings as assigned.
• Completes and follows up on all Incident Reports and Grievances in a timely manner.
• Maintains flexibility in scheduling to meet changing needs of program, setting, and team environments. Periodic adjustment of work schedule and overtime may be required.
• Participates in development of and working toward department quarterly and annual goals.
• Monitor clinical documentation for accuracy, timeliness, and compliance with agency, state, and federal regulations.
• Performs special projects and other duties as assigned.

• This position directly supervises CADCs and QMHPs on a multidisciplinary residential clinical team.

• A minimum of 2 years of supervisory experience in behavioral health care environment,  preferably in a residential setting
• CADC II or higher required
• Master’s degree in social work or counseling and QMHP preferred
• LPC, LCSW, or LMFT preferred

• Proficient in Microsoft Office applications.
• Communicate information effectively in writing and verbally.

• Strong organization skills and attention to detail.
• Maintain confidentiality of sensitive information and documents.
• Excellent organizational and team-building skills
• Model conduct, teamwork, performance, communication, behavior, and ethical expectation standards.
• Social perceptiveness and service orientation.
• Advanced understanding of team dynamics and building a team.
• Advanced understanding of SUD treatment
• Knowledge and understanding of evidence-based practice including MI, ASAM 4^th Edition, DSM 5, DBT and CBT
• Understanding of the principles of 12 step recovery
• Ability to demonstrate and utilize self-awareness
• Understanding of substance use and mental health disorders and symptom presentation
• Understanding of trauma informed care

• Verification of Sobriety, per Oregon Administrative Rules (OAR) standards
• DHS Background Check Approval
• Successful completion of Drug Test upon hire
• Documentation of Tuberculian test and/or evaluation with negative results or evidence of non-communicability

• This position generally works in an indoor office environment with infrequent travel between sites, off site or to special events.
• Position requires on-call availability to respond to emergency situations during off-duty hours.
• Position requires some overtime, including evening and weekends hours. 
• Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including tuberculosis, Hepatitis A, B, and C, and HIV.
• Possible exposure to upset, angry, severely traumatized, or emotionally dysregulated adults.
• Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.

INTERNAL CANDIDATES: click here to apply via the employee intranet site

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

1. Have knowledge of substance use disorders.


2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.


3. Respect the diversity and uniqueness of all people.


4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.


5. Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

• Kaiser medical insurance


• Comprehensive dental and vision insurance


• Employer-paid basic life and accidental death & dismemberment insurance


• Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)


• Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs


• 401K plan with Employer Matching up to 6%


• 4 weeks paid vacation, one floating holiday & sick leave


• 10 observed holidays, paid bereavement and paid jury duty days


• Flexible schedules


• Employee Assistance Program


• Discounted 24 Hour Fitness membership from $6.99/month


• One free employee meal on days worked at our Cherry Blossom location


• Online education tools for CEUs


• Critical shift compensation up to double hourly pay rate and shift premiums for certain positions


• Employee referral bonus


• Education grant program reimbursement for continuing education expenses after 90 days of employment


• Loan forgiveness for eligible medical and clinic positions


• Free parking at our two facilities

Employees may be eligible for education grants:

• National Health Service Corps (NHSC)


• NURSE Corps


• Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least six months of sobriety for non-patient facing positions or two years of continuous sobriety for patient-facing positions upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.