JOB SUMMARY: The Residential Connectivity Consultant is responsible for generating new residential customers through direct, face-to-face sales efforts within assigned service areas. This role promotes high-speed internet, video, phone, and related communication services by educating prospective customers, identifying their needs, and recommending appropriate solutions. In addition to acquiring new customers, the Residential Connectivity Consultant supports the growth and retention of existing customers by identifying opportunities to enhance or expand their current services. The ideal candidate is self-motivated, customer-focused, and driven to achieve and exceed sales goals.
ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)
Sales & Customer Acquisition
- Prospect and canvass assigned residential neighborhoods to identify and engage potential customers.
- Generate new business opportunities through door-to-door sales activities and community outreach.
- Participate in marketing and community outreach events to generate leads, increase brand awareness, and support customer acquisition efforts.
- Conduct professional sales presentations that clearly communicate product features, benefits, pricing, and service offerings.
- Recommend customized solutions based on each customer's communication and connectivity needs.
- Effectively handle objections and close sales while maintaining a positive customer experience.
- Meet or exceed established sales targets and performance metrics.
Customer Relationship Management
- Build and maintain positive relationships with prospective and existing customers.
- Provide post-sale follow-up to ensure customer satisfaction and service activation.
- Generate referrals and identify opportunities for additional products and services.
- Serve as a knowledgeable resource regarding company products, promotions, and competitive advantages.
Administrative Responsibilities
- Accurately complete sales agreements, contracts, and customer account documentation.
- Utilize CRM platforms, mobile sales applications, and other technology tools to manage customer information and sales activity.
- Maintain accurate records of daily prospecting, customer interactions, and sales results.
- Submit required reports and documentation in a timely manner.
KNOWLEDGE & SKILLS:
- Excellent verbal, written, presentation, and interpersonal communication skills with the ability to build rapport and credibility with customers and colleagues.
- Strong customer service, relationship-building, negotiation, and closing skills.
- Self-motivated, goal-oriented, and driven to meet or exceed sales targets in a fast-paced environment.
- Ability to work independently, manage time effectively, and prioritize competing responsibilities with minimal supervision.
- Resilient, persistent, and adaptable, with a positive attitude when facing challenges or rejection.
- Strong organizational skills, attention to detail, and commitment to delivering quality results.
- Demonstrates integrity, accountability, and professionalism in all customer and business interactions.
- Proactive and resourceful in identifying and pursuing new sales opportunities through prospecting, research, and community engagement.
- Ability to generate a high volume of sales activity while maintaining a customer-focused approach.
- Proficient with smartphones, tablets, Microsoft Office applications, CRM systems, and other sales technology tools.
- Ability to learn and effectively communicate technical products and services in a clear, customer-friendly manner.
- Capable of collaborating and building effective working relationships with individuals at all levels of the organization.
- Committed to continuous learning, professional development, and process improvement.
BEHAVIORS:
Upholds and acts in accordance with REV’s Guiding Principles.
EVALUATION:
Performance of this job will be evaluated in accordance with procedures established by the company.
QUALIFICATIONS & PREREQUISITES
Education
- High school diploma or equivalent required.
- Additional education in business, marketing, communications, or a related field is preferred
Experience
- Prior sales, customer service, retail, or other customer-facing experience preferred.
- Experience in telecommunications, internet services, direct sales, or door-to-door sales is a plus.
- Proven ability to meet performance goals or work in a quota-driven environment preferred.
GENERAL INFORMATION:
This job description does not restrict the company’s right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.
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