Residential Coordinator

Nautical Staffing is a boutique virtual assistant company that specializes in sourcing, recruiting, and onboarding the best people for our clients across the US.

We are looking for an experienced, organized, and detail-oriented Residential Coordinator to join our growing team!

About the Client:

The Residential Coordinator will work for an Illinois-based client in the property management and investment industry.

Job Overview:

• The Residential Coordinator is responsible for ensuring applicants applying for an apartment unit are qualified to rent per applicant laws and policies, obtaining all proper documentation. S/he will communicate with the leasing department, property managers, and prospective tenants the results along with ensuring a lease is electronically signed with all fees and concessions collected/waived and noted within the system database.


• Additionally, s/he assists Property Managers with tenant issues, rent payments, key pick-up/drop off, leases inquiries, reports, and move-ins.

Responsibilities:

Applicant Relations

• Ensure applications are filled out with the correct information from prospective tenants applying to the units.


• Ensure proper documentation (i.e., of state ID and income verification) is provided from each applicant.


• Ensure all administrative and move-in fees are paid and any applicable fees are waived and removed.


• Ensure all screening of applicants is done per applicable laws and policies prior to approval or denial of an applicant.


• Process applications, conduct screenings and perform background, credit, criminal, employment verifications, and past/present rental history check.


• Accept rental payments and give immediately to Property Manager.


• Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis.


• Update information in Yardi system database.


• Manage rentable items, parking and or storage additions.

Tenant Relations

• Update personal information from tenants when proper/new documentation is provided.


• Provide tenants with documentation and instruct tenants on the process of subletting, reletting, buy-outs, and/or roommate changes.


• Provide information, explain leases, and answer move-in questions tenants may have.


• Transfer and connects tenants to the correct person to provide them with the additional information needed.


• Consistently implement policies of the community.

Reporting

• Assist Property Manager with updating renewals, market rents, or any fees/ concessions an applicant may receive.


• Adjust or update tenant ledgers to be up to date.

RC and Property Manager Relations

• Communicate with RCs and Property Managers on the current state of portfolios and any future changes within them.


• Actively check-in with RCs and Property Managers about applicants or tenants before finalizing Leasing decisions.

Other Duties:

• Assist management team with other various tasks as required. Ensure compliance with company policy, as well as federal and local regulations.

• Attend meetings and/or connect with other employees to share best practices.


• Additional duties as assigned by Management.

Qualifications:

• Organization and meeting deadlines


• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.


• Neat, clean, professional at all times throughout the workday


• Demonstrate an ability to support and contribute to community team.


• Demonstrate strong oral and written communication skills.


• Must have basic computer skills, including but not limited to: e-mail (Outlook), Word, and Excel.


• Must possess a positive attitude.


• High level of organization.


• Attention to detail and follow up .


• Competence with and/or desire to learn and use systems/ tools (Yardi, RentCafé, Monday, DocuSign, Mxie, and Excel).


• Strong interpersonal and business communication skills.

Availability and Work Hours:

• 40-hour work week and the ability to work a flexible schedule for weekend, and holiday coverage.


• Occasional overtime as needed


• Ability to access emails on weekends and be available to resolve issues as needed.